Motor Vehicle Drivers License Services Examiner I at State of Nebraska in Beatrice, Nebraska

Job Description:

The work we do matters!




Hiring Agency:

Motor Vehicles - Agency 24



Location:

Beatrice, NE



Hiring Rate:




Job Posting:

JR2024-00010000 Motor Vehicle Drivers License Services Examiner I (Open Date: 09/17/2024)



Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
09-30-2024



Job Description:

Description
Under general supervision of a Motor Vehicle Driver Licensing Services Assistant District Supervisor or Motor Vehicle Driver Licensing Services District Supervisor, administers a variety of driver license tests involving the application and interpretation of driver licensing laws and authorizes the issuance of driver licenses, permits and identification cards. Verifies identity/citizenship of applicants and determines authenticity of governmental and other official documents. May be responsible for operations within a specific driver license examination area or office.
Examples of Work
(A position may not be assigned all the duties listed, nor do the listed examples include all the duties that may be assigned.)

Authorize issuance of licenses, permits, and identification cards, and issue license refusal documents. Apply knowledge of federal and state laws to determine appropriate license or permit. Serve as subject matter expert to the public and applicants on information regarding driving privileges, eligibility, testing procedures, restrictions, recalls, appeal processes, and agency procedures and operations. Assist applicants with completing voter registration and Department of Motor Vehicle online services.

Interview and observe applicants to determine eligibility for issuance of licenses or permits by examining source documents to verify identity, citizenship, immigration status, and residential address. Ensure applicants meet physical standards and other federal and State medical and vision requirements.

Conduct initial and secondary analysis of identification, citizenship and immigration documents and digital image photos to verify their authenticity using fraud detection tools such as ultraviolet light, magnifying glasses, and watermark scanners. Verify applicant eligibility for driver license using nationwide databases.

Create and modify driving records on motor vehicle database through Interactive System and verify accuracy of data entry and test results. Maintain confidentiality of information and properly dispose of data forms containing personal identifiable information and notify management of suspected breaches.

Conduct testing and evaluation for commercial motor vehicle drivers. Apply Commercial Motor Vehicle Act of 1986 and state law to identify what class of commercial license is appropriate for each commercial vehicle including endorsements and restrictions. Assure applicants meet federal and State medical and vision requirements. Administer pre-trip inspection test where applicant identifies engine and structural components of vehicle, as well as the basic control skills and road tests to evaluate performance on prescribed criteria.

Administer automobile road tests to applicants including drivers who have been recalled, are new, inexperienced, dangerous, and have physical restrictions. Ensure the required vehicle equipment is functioning properly; instruct applicants on procedures for taking the test; observe and evaluate applicant performance.

Set up motorcycle testing course and administer skill tests. Ensure applicants possess proper safety gear and instruct on testing protocols, observe, and evaluate applicant's performance.

Oversee office operations including opening and closing the station, preparing readiness of facility and equipment; ensure testing stations and equipment are secure and operational. Perform minor maintenance of facility, resolve office and facility issues, and act as liaison with county officials and courthouse employees. Complete inventory review and order and restock supplies to ensure uninterrupted service. Analyze and perform troubleshooting for equipment coordinating solution through main help desk and vendors.

Accept payment for documents, issue temporary documents and balance cash drawers at end of day.

Conduct on the job training and mentoring for new examiners, recommend additional and/or remedial training and advancement to independent examiner status. Complete progress reports and discuss with new examiners.
This is a Traveling Teams position



Requirements / Qualifications




Minimum Qualifications: Experience working with the public in a customer service capacity or working with motor vehicle laws.



Other: All teammates must possess a valid driver license and an excellent driving record to perform work-related duties. Must successfully complete state-approved defensive driving course within first month of employment. Must successfully complete the agency's Driver License Examiner training, which includes but is not limited to federal CDL requirements, Fraud Detection and Remediation Training, and Customer Service. CDL recertification training is required every 3 years. Must successfully complete a fingerprint background check conducted by the FBI and Nebraska State Patrol. Some positions may require: overnight travel; travel during the work shift as necessitated by workload; the incumbent to be bilingual. Some positions may have flexible work schedule to maintain 40-hour workweek. State agencies are responsible to evaluate each of their positions to determine their individual overtime eligibility status as required by the Fair Labor Standards Act (FLSA).



Knowledge, Skills and Abilities



Knowledge of: principles and processes for providing customer service; state statutes, rules and regulations, and policies and procedures relating to driver examination; safe driving techniques and procedures; office procedures and terminology; common office computer hardware and software programs; providing on-the-job mentoring to new Driver License Examiners in a public and ever-changing environment.


Ability to: lift, carry, and roll up to 50 pounds of testing and office equipment; tear down and pack equipment into vehicle for transportation to another exam office; enter and exit large commercial trucks and buses to conduct CDL road tests and equipment checks; operate computer, vision, and other basic office equipment and follow policies, procedures and protocols as required; read, comprehend and independently apply technical guidance; work designated hours in a team environment at locations as assigned; speak and write English in a clear and concise manner; provide excellent service to all customers within the parameters of the law; and conduct safe and comprehensive road tests for all class of licenses in all kinds of weather; ride on road tests with new and inexperienced drivers while exercising patience, diplomacy, and maintaining favorable relationships.






Benefits



We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.


Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits



Equal Opportunity Statement



The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.



Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.