Health Center Manager - Westside at Eskenazi Health in Indianapolis, Indiana

Job Description:

Division:Eskenazi Health



Sub-Division:FQHC



Req ID:21708



Schedule:Full Time



Shift:Varied (Days/Evenings)


Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.




FLSA Status



Exempt




Job Role Summary



Under the general direction of the Area Operations Director (AOD) the Health Center Manager in collaboration with primary care senior leadership, other Health Center Managers and their Chief Provider Executive(s), provide leadership aligning with the mission, vision, and values of Eskenazi Health (EH) and strategic plans of EH and EHC including fostering a diverse, equitable and inclusive workplace and care environment. The Health Center Manager is accountable for the day-to-day management of administrative, financial, operational, personnel issues, and clinical oversight of their assigned site(s).




Essential Functions and Responsibilities



• Supports effectiveness and alignment of the local triad (CPE, Health Center Manager and Health Center Coordinator)
• Understands, follows, and interprets to others organizational policies related to the operations of the health center and assists in implementing and maintaining adherence.
• Facilitates attendance and participates in quality and risk champion meetings and ensures discussions are shared.
• Maintains knowledge and implementation of relevant clinical and regulatory standards (Joint Commission, HRSA, state licensure, etc.), guidelines and policies for all services at the health center.
• Fosters workforce engagement utilizing Quality in Daily Work Principles including rounding, utilization of Service Excellence board, updating stoplight reporting, and conducting daily huddles.
• Investigates all patient problems/complaints and intervenes to improve the situation; provides counseling to direct reports as needed to improve customer service.
• Reports any provider related concerns to CPE and escalates to the Chief Medical Officer as warranted.
• Implements and monitors customer service best practices to ensure Net Promoter Scores (NPS) meet targets.
• Collaborates with EMG and Practice Management Analysts to ensure accuracy in schedule templates and provider FTEs.
• Effectively operationalizes the use of reengineering tools (Dashboards, running reports) to decrease no show rates, increase capacity utilization, and decrease patient cycle time.
• Facilitates appropriate billing practices to ensure regulatory compliance and fiscal responsibility.




Job Requirements



• Prior management experience preferred.
• At least 3 years of experience in an ambulatory healthcare setting preferred.
• Medical terminology, current ICD/CPT coding and billing experience preferred.
• Nursing or related health profession background helpful.


Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care - Center of Excellence in Women's Health, just to name a few.



Nearest Major Market: Indianapolis