This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" in the U.S. At Wells Fargo, we support employees' career aspirations and growth. We're proud of our employee-welfare-centered business approach and our commitment to diversity, equity, and inclusion in the workplace.
We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees. Our customers invest with us, we invest in you. Apply today.
About this role:
Wells Fargo is seeking a Lead Investigator - Internal Investigations within Sales Practices and Conduct Management (SPCM). SPCM manages allegations of misconduct effectively when they arise, we reduce employee misconduct by sharing allegation insights with our business partners, and we demonstrate understanding and empathy for the employees that we serve.
In this role, you will:
Assist Manager and Senior Manager with projects or initiatives.
Lead complex initiatives with broad impact and act as a key participant in investigations
Gather comprehensive evidentiary materials on cases with moderate to high risk or complexity related to individual allegations of misconduct
Mentor, train, consult, and provide risk based investigative products and services to all lines of business
Conduct forensic accounting, assist with computer crime investigations, and investigate breeches of information security policies
Serve as the lead on high profile complex investigations with significant exposure to client management
Execute investigations with moderate to high risk and complexity
Make risk-based decisions in compliance with company, legal and regulatory requirements, and recommend actions in response to investigations
Act as a primary investigator on high profile or complex cases
Mentor and provide guidance to less experienced staff
Function under a moderate degree of guidance and supervision
Lead projects and initiatives with significant exposure to the bank
Lead investigations with high risk or complexity related to business process, procedure, and policy
Provide second level review and assessment of decisions made by those with less experience
Consult with peers, colleagues and mid-level to more experienced managers regarding conflicts of interest, allegations, Wells Fargo Code of Ethics, and business conduct related policies on allegations
Collaborate with Employee Relations, legal, business management, and other resources to offer employment decisions recommendations based on investigation results
Serve as the primary client contact on assigned casework
Required Qualifications, US:
5+ years of Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Strong investigative interviewing skills
Experience with complex internal investigations
Proven ability to assess, identify, and investigate allegations of misconduct
Advanced link analysis skills to identify common fraud elements, trends, or points of interests to locate related incidents
Strong interpersonal skills and be highly effective in dealing with individuals regarding sensitive and sometimes controversial matters
Employs specialized research techniques to detect fraudulent behaviors through strategy alerting opportunities
Possess advanced level technical skills to navigate various applications to identify internal fraud
Ability to manage complex data requiring the coordination of internal and external resources
Ability to synthesize complex analytical findings into executive level communications
Excellent oral and written communication skills and be capable of dealing with all levels of management and business partners
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Strong organizational, multi-tasking, and prioritizing skills
Ability to coordinate, lead and facilitate group meetings
Demonstrated ability to work with leaders and team members at all levels and across functional lines
Knowledge of retail bank systems (i.e., SVP, OIB, etc.), processes, and contacts as resources to conduct independent assessments
Knowledge of brokerage platforms (i.e. Smartstation, Client Link), processes, and contacts as resources to conduct independent assessments
Familiarity with case management systems, banking systems and operation
Ability to mentor and train less senior staff
A BS/BA degree or higher
Certified Fraud Examiner (CFE)
Certified Fraud Specialist (CFS)
Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
Job Expectations:
Willingness to work on-site at one of the stated locations on the job opening
Ability to work a hybrid work schedule - 3 days in office / 2 days remote
Posting End Date: 22 Sep 2024 *Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.