Customer Experience Manager - Plastics at Beltservice Corp in Huntersville, North Carolina

Job Description:

We have an immediate opening for a Customer Experience Manager - Plastics. This individual will execute the Customer Experience Vision and Strategy of the Plastics program and lead, direct, and coordinate the commercial business operations to ensure customer and employee satisfaction, increase sales, and improve financial performance and market share.

Responsibilities & Duties

Coordinate, manage and monitor all customer-facing aspects of operations for the product group.

Manage customer service by promptly addressing customer/employee issues.
Provide training, coaching, development, and motivation to ensure a quality customer experience.
Develop and implement continuous improvement plans to improve performance metrics of the team.
Communicate, coordinate, and support Production Operations, Supply Chain, Product Management, and Field Sales/Marketing efforts.
Make use of financial information to monitor inventory, control expenses and improve profitability.
Maintain and enforce personnel policy.
Recruit, train and supervise Customer Service team. Responsible for annual performance evaluations for assigned CSR teams.

Requirements

Bachelor's degree in Business Management, preferred.
3+ years experience managing inside sales or customer service team.
5+ years experience in B2B or distributor sales.
Some travel may be required.

Knowledge, Skills, & Abilities

Maintain stable performance under stress and time constraints.
Solicits and is open to feedback; reacts appropriately to constructive criticism; open to others' ideas.
Fosters collaborative relationships across all departments of the company.
Ensures that order specifications and special instructions are completed; follow up with production and sales teams appropriately as needed.
Adjust quickly to changing priorities and conditions, cope effectively with complexity and change.
Knowledge of ERP, CRM and data collection systems including inventory and production orders.

Benefits

Competitive salary ($75,000 to $90,000/year)
Full benefit package that includes health, dental, life, vision, long/short term disability
Healthcare Advocate Patient Care
Tuition Reimbursement
Paid Time Off (PTO)
Employee Referral Program
401(k) plan with company match, Profit Sharing

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