Program Assistant (Student Services Coord) at Indiana University in Gary, Indiana

Job Description:

Department



STUDENT SERVICES (NW-SSER-IUNWA)



Department Information



Student Support Services (SSS) is a federally funded TRIO unit. Eligible student may seek academic support services to facilitate their retention and graduation from IU Northwest. SSS combines vast resources to provide continuing support through graduation for selected participants.


Through intense national grant competition, funds are awarded to institutions of higher education to provide opportunities for academic development, assists students with basic college requirements, and to motivate students toward the successful completion of their postsecondary education.


The goal of SSS is to increase the college retention and graduation rates of its participants.



Job Summary

• Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.


• Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.


• Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains student records and databases.


• Provides directions, support, and information to student organization representatives and other visitors to the department.


• Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.


• Assists with ordering or creation of promotional materials for student organizations or departmental needs.


• Takes on tasks of increasing complexity, such as performing benchmarking research of student services initiatives at other higher education institutions or designing routine surveys to gauge student satisfaction and program effectiveness.


• May provide guidance to other Student Services Coordinators.

Qualifications



Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.


EDUCATION



Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE



Required

• 4 years in office environment, higher education, or related field

SKILLS



Required

• Proficient communication skills


• Maintains a high degree of professionalism


• Demonstrated time management and priority setting skills


• Demonstrates a high commitment to quality


• Possesses flexibility to work in a fast paced, dynamic environment


• Highly thorough and dependable


• Possesses a high degree of initiative


• Ability to build strong customer relationships


• Maintains a high degree of professionalism


• Demonstrated ability to maintain confidential information


• Effective interpersonal skills


• Demonstrated customer service skills


• Commitment to working with people of diverse backgrounds and demonstrated cultural competency

Working Conditions / Demands



This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.



Additional Information



This position is grant funded with expected annual renewals. Renewals are contingent on the availability of grant funds.



Work Location



Gary, Indiana



Advertised Salary



$32,760.00 - $37,523.00



Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance


• Dental insurance


• Health Savings Account with generous IU contribution


• Life insurance, LTD, and AD&D options


• Base retirement plan contribution from IU, subject to vesting


• Additional supplemental retirement plan options


• Tuition benefit for IU classes


• 10 paid holidays per year


• Generous Paid Time Off


• Paid Parental Leave


• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.



Job Classification



Career Level: Mastery


FLSA: Nonexempt


Job Function: Student Services


Job Family: Student Services Generalist
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Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



Equal Employment Opportunity



Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.



Campus Safety and Security



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