Service Manager at N C Machinery Co. in Fairbanks, Alaska

Job Description:

Service Manager About the Position: If you have the ability to work and get along well with people, to accept change quickly and be able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you. You will review workload and identify and address potential problems, work with customers on quotes to resolve billing conflicts, be responsible for customer and employee satisfaction and profitability. It will be your responsibility to ensure repairs and preps are complete, on time and on budget. You will manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians. Qualifications & Experience Needed: Must have a valid driver's license, high school diploma or equivalent. Minimum of 3-5 years' experience in a dealer service department. Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed. Previous service management / supervision or mine management experience preferred. Knowledge of DBS system is a plus along with the ability to work in a typical, physical work environment, and the ability to use Microsoft Office software and hardware

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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