Client Service Analyst at Circana in Chicago, Illinois

Job Description:

Client Success Analyst I




Let's be unstoppable together!



At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.



What will you be doing?



If you want to join our team, we have an opportunity for a Client Service Analyst. To be successful in this role you will be a key point of contact for your clients to address all service-related requests or issues. To advance their requests you'll have to build and leverage mutually beneficial relationships and networks internally. Through your knowledge and information shared by clients, you'll need to effectively synthesize information both verbally and in writing. We want to ensure we communicate efficiently and effectively so that questions are addressed quickly and accurately.


As you gain experience, we'll expect you to demonstrate resiliency and sound judgment in dealing with business and corporate challenges. You'll have a service-focused approach and develop strong stakeholder relationships with clients when helping solve/manage content deliverables and requests. You'll be organized and methodical in your approach, demonstrating strong project management and process skills.


As your clients will be in other regions, you'll have to effectively work with virtual and diverse teams, both internally and externally being sensitive to time zones, and cross vertical collaboration. This will require you to demonstrate strong organizational awareness, communication and interpersonal skills.



Job Responsibilities

• Manage Client Support Tickets submitted by Supply Chain Clients both Retail and CPG Globally. Support Clients with issues, requests and questions on all products and services at Supply Chain.


• Support us in exceeding revenue targets by high quality service delivery and data, Meet Team and individual SLA targets.


• Coordinate and execute high quality on-going analytic and ad-hoc requests. Manage Issues, requests, questions from global clients with strong communication.


• Work cross functionally with internal technical and commercial teams with high level of communication and tracking.


• Work very closely with our clients to produce ad hoc reports and presentations across strategic and tactical top-line applications.


• Utilize creativity in identifying new techniques and processes, supporting product enhancement process - including testing, documentation and communication.


• Align with global team members to ensure consistent experiences and visibility.


• Ability to escalate issues to the right people appropriately.


• Administrative accountability-correctly tracks time and expenses using Circana systems, adheres to corporate policies, meets deadlines on corporate initiatives such as talent management.

Requirements

• Demonstrated ability to learn and utilize various computer software, including MS Excel.


• Experience in Consumer Packaged Goods (CPG) company.


• Demonstrated expertise in translating data and analysis into relevant implications.


• Experience with data is a plus.


• Strong project management and process skills.


• Ability to work in a fast paced, rapidly changing environment easily.


• Able to engage in consultative manner with clients when helping solve/manage content deliverables.


• Bachelor's degree preferred; business, analytics, data, technology ideally.

Circana Behaviors



As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.


• Seek Clarity: Embracing complexity to create clarity and inspire action.


• Own the Outcome: Being accountable for decisions and taking ownership of our choices.


• Center on the Client: Relentlessly adding value for our customers.


• Be a Challenger: Never complacent, always striving for continuous improvement.


• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.


• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location



This position can be located in the following area(s): Remote


#LI-SR1 Apply Now