Job Description:
Apex Systems is hiring for a Customer Service Representative that is local to Draper, UT. If you are interested, please apply! Job details are below.
Job Title: Customer Service Rep
Rate: $19/hour
Location: Draper, Utah - fully onsite role
Key Responsibilities:
- Handle inbound calls from members regarding their health insurance claims.
- Follow up with members on claim statuses, required documents, and additional information.
- Assist members in understanding their health insurance coverage and claim processes.
- Provide detailed explanations of claims decisions and necessary next steps.
- Guide members through the process of submitting claims and appeals.
- Deliver exceptional customer service by actively listening to members' needs and concerns.
- Address and resolve member inquiries in a timely and professional manner.
- Ensure members feel supported and informed throughout their claims process.
- Accurately document all client interactions in the company's CRM system.
- Prepare and maintain reports on call outcomes and client feedback.
- Follow up on unresolved issues to ensure they are addressed promptly.
- Adhere to company policies and procedures, including those related to privacy and confidentiality.
Qualifications:
- High school diploma or equivalent required; Associate or Bachelor's degree preferred.
- Previous experience in a call center environment, preferably in the healthcare or insurance industry.
- Strong customer service skills with the ability to effectively communicate and empathize with callers.
- Excellent problem-solving skills and attention to detail.
- Proficiency in using computer systems and navigating multiple software applications simultaneously.
- Ability to work efficiently in a fast-paced environment and manage multiple tasks effectively.
- Knowledge of health insurance terminology, claims processing procedures, and regulatory requirements is a plus.
- Flexibility to work evenings, weekends, and holidays as needed.