Required Skills & Experience: • High School Diploma / GED (or higher) • Experience working in customer service related roles • Ability to work any full - time 8-hour shift schedule between the hours of 7:00 AM - 6:00 PM PST
Nice to Have Skills & Experience: • 2+ years of work / volunteer experience OR Associate's Degree (or higher) with 1+ years of work / volunteer experience OR Bachelor's Degree (or higher) with 6+ months of work / volunteer experience
Job Description:
Your primary responsibility in this role will be providing telephonic, chat, email or other front-line customer service duties. You must have the ability to navigate multiple systems, a working knowledge of insurance, claims, financial accounts would be helpful but not required.
You must be quick to learn and be bought in on your career growth.
-Meet or exceed established KPIs.
-Provide compassionate and empathetic support to 50 to 70 contacts per day while providing guidance, support, and resolution for escalated issues.
-Handle escalated assists, resolving more complex customer issues.
-Demonstrate outstanding service to identify the source of the person's issue and work to resolve inquires in a timely and professional manner.
-Help guide and educate customers regarding their health benefits account.
-Assist customers in navigating websites while assisting them with becoming proficient with self-service tools.
-Protect our customer's security by properly authenticating them.
Actively assist Account Holder's by: • Having a polite and helpful tone. • Provide the customer with the assurance that you will resolve their issue. • Efficiently use procedures & systems to enhance knowledge and provide tailored customer solutions. • Be curious and anticipate customers' additional needs.
Compensation:
$14/hr to $16/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.