ITSM Lead Engineer at Bose Corporation in Atlanta, Georgia

Job Description:

You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying "hello." It's in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves to improving it for nearly 60 years. And we're passionate down to our bones about making whatever you're listening to a little more magical.

The Information Technology team at Bose exists to deliver valuable and reliable business and technology solutions with an innovative, engaged, and collaborative team focused on contributing to our corporate vision.

Job Description

- Engage with stakeholders to understand business needs and translate them into technical requirements.
- Lead requirement gathering sessions to capture functional and technical specifications.
- Design IT Service Management (ITSM) platform architecture, ensuring scalability, security, and best practices.
- Take leadership in identifying the appropriate ITSM solutions and implementing the identified solutions, aligning with industry standards and frameworks like ITIL.
- Manage end-to-end deployment of the ITSM solution, overseeing testing, validation, and user training.
- Collaborate with cross-functional teams (e.g., IT, security, operations) for seamless integration with existing systems and tools.
- Lead post-go-live enhancements, implementing changes based on stakeholder feedback and evolving business needs.
- Collaborate with other teams and manage API integrations with third-party systems for automation and process optimization.
- Ensure continuous improvement of the ITSM platform by applying patches, upgrades, and feature enhancements.
- Provide technical leadership, mentoring junior engineers, and guiding best practices in ITSM development.
- Troubleshoot and resolve any platform-related issues or incidents, ensuring minimal disruption to services.
- Monitor system performance and optimize the platform to enhance user experience and system efficiency.
- Maintain documentation of system design, configurations, and operational procedures for future reference.
- Stay updated on the latest ITSM trends and technologies to drive innovation within the organization.

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Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information.
Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

If you believe you need a reasonable accommodation, please send a note to wellbeing@bose.com