Success Coach, Catto Scholarship at Community College of Philadelphia in Philadelphia, Pennsylvania

Job Description:

Posting Details

Position Information

Position Title	Success Coach, Catto Scholarship
Requisition Number	SCA00769
General Description	The Catto Scholarship is a “last dollar” opportunity that includes multiple evidence-based supports to help students achieve academic success. The Success Coach will provide a broad range of supportive services including, but not limited to, ongoing intensive case management; facilitating connections to campus academic, social-emotional, basic needs, and transfer and career resources and activities in a concerted effort to best facilitate academic and personal success to ensure retention and on-time graduation for all Catto Scholarship students. #ID23
College Intro	Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond. Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.
Specific Responsibilities	Proactively provide targeted and individualized support services to a caseload of over 100 Catto Scholars. Create individualized success plans (ISP) with and for each Catto Scholarship student on assigned caseload. Actively monitor and analyze data pertaining to all students on assigned caseload to triage, prioritize, and inform outreach frequency and strategies. Document and collect data on students’ progress and level of participation in required programming toward meeting benchmarks and maintaining Catto Scholarship eligibility. Assess the students’ need for services and supports and coordinate the connection to relevant departments for enrollment and financial aid issues, academic advising and educational support services, counseling, 4-year transfer opportunities and career development resources and basic needs resources and supports. Facilitate and track the distribution of Catto Scholarship food, book and transportation stipends for each Catto Scholar student on assigned caseload. Monitor the usage of Catto Scholarship food, book and transportation stipends for each student on assigned caseload for data collection, reporting and budget purposes. Develop, coordinate, & facilitate monthly workshops for Catto Scholars that support academic success and career & transfer-readiness. Actively participate in the Catto Scholarship’s cross-functional Recruitment Team, Retention Team, and/or Graduation & Success Team. Actively participate in Student Assistance Team (SAT) meetings with Catto Scholarship Office staff to regularly review student progress and identify and address the mitigation and removal of barriers impacting retention and completion. Work with Success Navigators on the planning, coordination, and facilitation of the Catto Scholarship’s recruitment, intake, onboarding, and post-completion transition efforts and events, including Eligibility Interviews, JumpStart orientation events, Academic Brush-Up workshops, college tours, transfer fairs, pinning ceremonies, etc. Develop and disseminate monthly engagement and status reports for all students on assigned caseload. Provide temporary transitional support to Catto Scholars that “time-out” of and/or are discontinued from the Scholarship, including continued coaching and identification of alternative financial aid resources. Provide temporary transitional support to Catto Scholar graduates in need of continued coaching at 4-year colleges and universities. Collaborate with faculty and staff to develop and implement programming and policies leading to student retention and academic outcomes. Participate in professional development activities specific to job responsibilities. Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner. Perform assigned duties in a manner consistent with the mission, goals, and core values of the College. Perform other duties as assigned.
Minimum Qualifications	Bachelor’s degree in education, social services or related field required. Any and all degrees must be from a recognized institutional accreditor. Two (2) years direct experience working in an education or social service environment along with experience working with culturally diverse populations required. Experience working with individual caseloads of students/clients providing intensive case management required. Proficiency with Microsoft Office applications including Word and Excel required. Demonstrated competency in organizing data, maintaining files, and preparing reports required. Previous experience in creating and facilitating quality workshops and presentations for groups required. Excellent interpersonal, verbal and written communication skills to effectively interact with individuals from diverse backgrounds required. Exceptional organization and planning skills required. Ability to work in a close team environment and collaborate with others required.
Preferred Qualifications	Master’s degree preferred. Experience working in a higher education setting preferred. Experience working remotely to engage students and accomplish tasks preferred. Familiarity with integrated management software such as Banner, Starfish, as well as social media platforms, preferred. Previous experience in the development and implementation of student programming leading to increased retention and academic outcomes preferred. Proficient in managing budgets preferred.
Work Location	Main Campus
Benefits Summary	Benefits:“Success Starts Here” at Community College of Philadelphia. We recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.Full-time faculty and staff benefits include:• College-paid medical, dental, drug, life and disability insurance• Tuition remission (for classes at the college)• Forgivable tuition loan (for classes at any accredited academic institution)• 403(b) retirement plan with 10% College contribution with employee contribution 5%• Flexible spending accounts• Paid vacation, holiday and personal time• Partial remote work schedule for remote work eligible positionsAdditional College benefits:• Winter break: 1 week around the third week in December and New Years• Spring Break: 1 week in March• Summer Hours: 4-day work week (closed on Fridays) from the 2nd week in May through the 3rd week in AugustFor More information about the College benefits and eligibility based on employee class, please visit: https://www.myccp.online/human-resources/benefits-eligibility
Salary Grade or Rank	1
Min Salary/Hourly Rate
Max Salary/Hourly Rate	$54,000
Job Posting Open Date	06/13/2024
Job Posting Close Date
Type of Position	Administrator
Job Category
Employment Status	Full-Time
Special Instructions to Applicants	Special Instructions to Applicants:Interested persons should complete an online application. • Cover letter of interest and CV/resume REQUIRED. • Name and contact information for three (3) references REQUIRED. • Employment offers are contingent upon successful completion of background checks in accordance with the Pennsylvania Child Protective Services Law. • Must be legally eligible to work in the U.S. Community College of Philadelphia is an affirmative action, equal opportunity and equal access employer.• Community College of Philadelphia is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about Community College of Philadelphia?
   • CareerBuilder.com
   • Higheredjobs.com
   • LinkedIn
   • The Chronicle
   • Veterans Job Fair
   • Professional & Technology Diversity Career Fair
   • AL DIA - Diversity Career Fair
   • Community College of Philadelphia Website
   • Indeed.com
   • Other
2. * If your answer to the above question is Other, please note the source below. If this question does not apply to you, enter N/A.

   (Open Ended Question)

3. * What is the highest level of education you have completed?
   • No Response
   • High School/GED
   • Associates Degree
   • Bachelor's Degree
   • Master's Degree
   • Doctorate
   • Other
4. * Do you have two (2) years of direct experience working in an education or social services environment along with experience working with formerly incarcerated individuals or underrepresented and culturally diverse populations?
   • Yes
   • No

Documents Needed to Apply

Required Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents

1. References

PI250108508

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