Field Connection Specialist II at ImOn Communications in Clinton, Iowa

Job Description:

ImOn Communications has been the LOCAL choice for high-speed Internet, cable TV, and phone in Eastern Iowa since 2007. Since then, we have expanded our network to provide fiber Internet services to more than a dozen communities in Iowa and beyond! As we grow our network, we are looking for a Field Connection Specialist II to join our team. 

At ImOn, you will be part of a workplace that values relationships with colleagues, customers, and our community. Our culture is focused on fostering a fun and rewarding work environment where you’ll help our team create connections, one person at a time.

The Field Connection Specialist II installs, operates, inspects, maintains, and services digital, cable, high speed data and digital phone equipment. In addition, they will communicate with customers on-site, encouraging them to upgrade equipment or service packages. 

Essential duties and responsibilities include but are not limited to:

• Set-up service for customers, installing, connecting, or adjusting equipment.
• Test equipment to ensure proper functioning.
• Travel to customers’ premises to install, maintain, or repair electronic reception equipment or accessories.
• Measure signal strength at utility pole or customer premises, using electrical test equipment.
• Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
• Access specific areas to string lines or install terminal boxes, auxiliary equipment, by climbing ladders or entering crawl spaces.
• Explain cable service to subscribers after installation and collect any installation dues that are due.

We are looking for people with:

• At least 2 years of experience in install/service in telecommunications or similar industry.
• High-school diploma or equivalent GED or work experience
• Must have a valid state issued Driver’s License.
• Ability to run full route of service (scheduled and unscheduled routes)
• Understanding of Multiple Dwelling Units (MDU’s)
• Good Communication Skills: Job Requires effective communication with customers and coworkers.
• Social Orientation: Job requires being personally connected to customers, colleagues, and communities we serve.
• Leadership: Job requires creativity and willingness to lead, take charge and offer opinions and direction.
• Attention to Detail: Job requires being careful about detail and thorough in completing work tasks.

It is a plus if you have:

• NCTI or SCTE certification 
• Advance knowledge on signal meters and light meters (MER/BER, OFDM, Packet loss/Throughput) 

At ImOn, we'll hook you up. We offer our employees a full benefit package to include:

• A 401k plan with up to a 4% company match.
• Insurance benefits that include multiple health insurance plans to choose from, Dental insurance, free Vision insurance and Life/Disability insurance.
• A robust wellness program that offers annual health screenings as well as fitness incentives.
• Work/Life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off as well as parental leave and bereavement leave.

recblid tbwlty2di0n1tv1timbfsk4fhv58av

Apply Now