Desktop Engineer at Allyon in Washington, Washington DC

Job Description:

Summary:



Allyon, Inc. is an established IT and Healthcare Services firm and we love what we do! It makes our day when we are able help talented individuals achieve their career goals while at the same time helping our clients build quality teams. If you are interested in joining the Allyon Team, please apply or submit your resume for review today!







Job Title:



Desktop Engineer



Location:


Washington, DC



Duties & Responsibilities:



• Provide Tier 3 desktop engineering support.


• Complete incident tickets and service requests within SLA and in a modern tracking system


• Work closely with the Customer Relationship Manager to prioritize and complete customer requests.


• Package and deploy Windows workstation software in a hardened environment.


• Attend meetings with the customer as required.


• Provide written instructions for both workstation and application usage


• Provide weekly reporting of issues and projects


• Be able to troubleshoot and support Windows 10 workstations and software.


• Utilize Active Directory, Microsoft System Center Configuration Manager, and other tools to support a highly mobile and geographically diverse customer


• Work with security, infrastructure, networking, and applications engineering teams to implement and manage a workstation security strategy


• Support monthly and expedited patching of work stations, to include application of STIGS and emergency security updates as identified


• Provide white glove support to executive level customers


• Ability and willingness to work extended hours or modified



Minimum Requirements:



• BS in Computer Science, Systems Engineering, or related technical field or equivalent experience with at least 4+ years relevant experience (2+ years with a MS/MIS Degree)


• 2+ years' experience providing Tier II, III & IV support in a Windows-based environment


• Ability to work well with people from many different disciplines with varying degrees of technical experience


• Ability to express complex technical concepts effectively, both verbally and in writing


• Ability to work with a large diverse team supporting multiple customers in a shared team environment.


• Experience utilizing and supporting System Center Configuration Manager as well as end user workstation environments.


• Hands-on knowledge of Active Directory Group policy as applied to workstations


• Hands-on knowledge of end user workstations and technology to support end user workstations


• Experience with PIV and CAC authentication


• Provide support on a M-F business hours schedule in the eastern time zone


• Extended hour and weekend support on emergency basis.


• Excellent communication skills are required to effectively interface with customers up to the executive level.


• Ability to work on your own to successfully resolve issues while updating management.


• Ability to obtain and maintain a Public Trust clearance.


• Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information.


• Must be a U.S. Citizen


• Must already have a Public Trust from any agency (DOJ Preferred)



Other:



• 2+ years of experience with workstation systems management systems (i.e. SCCM, Symantec Endpoint Manager, Intune, etc...) administration support


• 5+ years of experience in an operations role


• Government contracting experience, particularly with the DOJ


• Existing/current DOJ or DOD Clearance


• ITSM knowledge and experience, particularly with ServiceNow


• Extensive knowledge of Windows 10 operating system



What we offer:



• Competitive pay and benefits


• 401k eligibility after 6 months including company match


Allyon, Inc. is an equal employment opportunities (EEO) employer and terms of employment are without regard to race, color, religion, sex, national origin, age, disability or genetics. Allyon, Inc. complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment.