Dispatcher at University of Oklahoma in Norman, Oklahoma

Job Description:

Assists with emergency calls, service requests, and incident process. Assists with maintaining records, locking and unlocking buildings, and monitoring security cameras and alarms.  Serves as a Campus Security Authority (CSA) by fulfilling training and reporting obligations related to campus safety protocols.

• Serves as a 911 dispatcher and assists with emergency calls, service requests, and incidents by using radio and/or telephone.


• Receives and prioritizes simultaneous calls on multiple instruments and dispatches responses to calls for service and to alarms. 


• Determines whether an emergency is in the dispatch service area and provides accurate and clear directions to specific locations. Relays records and information to officers in the field. Facilitates communication with other public safety agencies. 


• Uses a computer to record all requests for services, other incidents, and emergencies.


• Controls police radio frequencies, records and monitors all radio transmissions and incoming telephone calls and maintains required logs and records. 


• Assists with maintaining building security by operating the computer system to lock or unlock University buildings.


• Assists with monitoring security cameras and security, fire, panic, and maintenance alarms.


• Performs various duties as needed to successfully fulfill the function of the position.

Required Education: High School diploma or GED.

Skills:

• Ability to speak, read and write clearly


• Basic computer skills


• Ability to read maps and acquire knowledge of campus buildings and addresses


• Ability to communicate clear and concise directions and information over electronic mediums such as radio and telephone


• Ability to prioritize and multi-task in stressful situations


• Strong initiative to solve problems


• Excellent listening skills in order to identify and prioritize critical situations


• Ability to work well with interdepartmental teams and initiatives

Certifications:

• Valid Driver License to drive university vehicles


• Must obtain Oklahoma Law Enforcement Telecommunications Systems Terminal Operator Certification within 6 months of hire date

Advertised Physical/Environmental Requirements:

• Constantly communicating and hearing including receiving detailed information over the phone or by radio transmission. 


• Frequently see, including color, depth perception and clarity.


• Constantly sit for long periods of time.


• Willingness to wear and maintain uniforms.  

Departmental Preferences:

• Previous experience dispatching for a public safety organization.


• OLETS certification


• Bilingual in conversational Spanish and English.

Supervision: No Supervisory Duties

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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