Customer Engagement Specialist at Healthstream Inc. in Nashville, Tennessee

Job Description:

Company Overview

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We're proud of our values-forward culture that offers our people:

• Mission-oriented work
  
• Diverse and inclusive culture
  
• Competitive Compensation & Bonuses
  
• Comprehensive Insurance Plans
  
• Mental and Physical Health Support
  
• Work-from-home flexibility
  
• Fitness Center Reimbursements
  
• Streaming Good time off for volunteering
  
• Wellness workshops
  
• Buddy Program for new HealthStreamers
  
• Collaborative work environment
  
• Career growth opportunities
  
• Continuous learning opportunities
  
• Inspiring workspaces to collaborate and connect with other HealthStreamers
  
• Free employee parking at our Resource Centers in Nashville, Boulder and San Diego
  

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN, Boulder, CO, and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Information

Position Overview

The Customer Engagement Specialist will support customers in transitioning from the post-sales process through onboarding and into full product adoption. In particular, this position is responsible for facilitating software training with clients who have purchased their assigned product.

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Provides consultative support to customers launching HealthStream solutions by engaging with key stakeholders to ensure organizational buy-in and understanding of how to best optimize the solutions in order to meet organizational needs and meet established goals
  
• Maintains an ongoing consultative relationship with the customer through clearly defined coaching events to support full adoption of solutions and monitor outcomes
  
• Maintains documentation of customer engagement activities to ensure service continuity across all departments
  
• Elicits customer feedback on clinical products and solutions and represents the customer viewpoint internally to help shape ongoing development
  
• Conducts or participates in product/solution demonstrations and assists sales team(s) as needed
  
• Collaborates with sales, project management, onboarding, operations, customer support, and customer success management staff to ensure seamless interactions with customers
  
• Collaborates with product managers of assigned solutions to ensure comprehensive understanding of product design, operation, and utilization
  
• Mentor new team members in this role, as requested
  
• Other duties and responsibilities as determined.
  

Qualifications

Requirements

• A bachelor's degree required, preferably in in nursing, biology, business, education communications.
  
• Registered Nurse or teaching experience preferred
  
• Experience within the healthcare industry, preferably in the role of clinical educator/clinical staff development at a provider organization (e.g. acute care hospital) preferred
  
• Previous consulting, training, customer success management, or project management experience is a plus
  
• Must have or be willing to acquire a working knowledge of HealthStream products, from both the administrator and student levels
  

Qualifications

• Proficiency in use of Microsoft Office Products
  
• Professional level verbal and written communication skills
  
• Outstanding presentation and public speaking skills
  
• Understanding of data and its application to defining customer success
  
• Technical acumen to support development of an in-depth understanding of assigned products/solutions
  
• Proactively and creatively analyze unique customer attributes, parameters, and challenges and define working solutions that align with desired goals
  
• Function independently and use critical thinking to analyze and help resolve customer challenges with product buy-in, onboarding, optimization, and adoption
  
• Effectively interact and build relationships at various levels of customer organizations
  
• Present information at all levels of an organization from executive to departmental stakeholders
  
• Collaborate as part of a team to develop and optimize clinical solutions that meet customer needs, and to deliver them seamlessly from sales through support
  
• Utilize data to demonstrate customer performance to desired outcomes
  
• Coordinate activities across a number of customer accounts
  
• Adapt to changes in strategy or approach as needed in a fast paced, innovative environment
  
• Willingness to learn a variety of HealthStream platforms and products, and to commit to ongoing learning to maintain competence in assigned products/solutions
  
• Results oriented, with a customer-centric mindset
  
• High degree of integrity, professionalism, and the ability to establish credibility both internally and externally to the organization are important attributes needed for this position
  
• Travel up to 15%, staying overnight as needed to meet customer and internal company needs.
  

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
  
• Paid Time Off
  
• Parental Leave
  
• 401k and Roth
  
• Flexible Spending Account
  
• Health Savings Account
  
• Life Insurance
  
• Short- and Long-Term Disability
  
• Medical Bridge Insurance
  
• Critical Illness Insurance
  
• Accident Insurance
  
• Identity Protection
  
• Legal Protection
  
• Pet Insurance
  
• Employee Assistance Program
  
• Fitness Reimbursement
  

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.