Program Manager I (Front Office Manager) at University of Houston in Houston, Texas

Job Description:

Manages the day-to-day operations of a small or medium-sized university program or department. May supervise staff employees, student workers, programs or processes.

EEO/AA
Bachelors and No experience

Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Experience: No experience required.

Additional Position Information

• Department is willing to accept experience in lieu of education. Prefer some college education.
• This position may be eligible for Alternative Work Arrangements (AWA), as allowed by UH policy: https://www.uh.edu/policies/mapps/02-human-resources/020410/
  
  
  • AWA will be allowed based on performance and after 6 months; at supervisor's discretion.

Responsibilities: The Front Office Manager is responsible for managing the Bauer College of Business Management & Leadership front desk operations to ensure the consistent quality of customer service is provided to all students and visitors in-person and on the phone in accordance with Bauer College of Business standards.

• Oversee office front desk, departmental suites, and work room operations.
  
  
  • Revamping office appearance to modern appearances including during holidays.
• Train, supervise, and evaluate the work of student employees, this includes reviewing resumes and aid in scheduling interviews.
  
  
  • Provide training to student employees in details of work.
  • Prepare student employees schedules.
• Communicate effectively with all personnel and provide them with excellent customer service.
  
  
  • Receives, responds and resolves customer inquiries and complaints by conducting thorough research of the situation and providing effective resolutions.
  • Assist in-person visitors and phone by providing general information or informing them of other contacts within the college and/or university that may assist them.
  • Oversee/handle daily mail and distribution in the mailroom and notify appropriate recipients.
• Ensure work room is fully stocked and well organized.
  
  
  • Process office supplies requests - order and purchase.
• Assist in Department event preparation such as Brown Bag event, etc.
• Process vouchers for payment.
• Create requisitions.
• Process Travel reimbursement and ensure UH travel policies are followed by department personnel.
• Submit FIXIT work orders.
• Serve as the Property Custodian with annual inventory.
• Proactively identify process improvement opportunities.