The Customer Logistics and Supply Chain Specialist will research, influence and resolve issues for our Customers and Business partners using NAOU order management system & tools based on our established service level agreements. This role is responsible for providing dedicated support for our Bottler and Business partners by processing orders and inquiries within the Supply Chain Customer Operations (SCCO) organization.
Point of contact for our customers across Business units Partner with internal stakeholders to address customer satisfaction needs.
Partner with Product supply, Supply planning, logistics and transportation teams to influence and resolve order flow concerns (late trucks, dwell time, refused deliveries)
Responsible for managing phone calls and emails from customers, internal stakeholders and partners and accurately tracking and resolving the business need
Customer order management - Acts as liaison between external departments and customers to process order changes, communicate all order changes, track and reschedule customer orders to meet customer requested delivery dates
Apply best practices and business knowledge to make timely decisions and resolve issues with product orders to meet requested customer delivery dates
Proactively manage order flow, communication of all In Full issues and partner with transportation to ensure delivery appointments and pick-up appointments are set timely to mitigate order failures