Division Manager - Behavioral Health & Veteran Services at Snohomish County Human Services Department in Everett, Washington

Job Description:

Division Manager-Behavioral Health & Veteran Services

Salary $106,839.12 - $150,970.32 Annually

Location Everett, WA

Job Type Full-Time Job Number 2024-02122

Department Human Services

Division Human Services Mental Health

Opening Date 09/24/2024

Closing Date 10/9/2024 11:59 PM Pacific

Join our Snohomish County Human Services Team!  

Position Description:

Plans, organizes, coordinates, and directs the activities of a division for the Department of Human Services. Serves as a member of the Human Services Department core management and strategic planning teams.  

Position Purpose:

Responsible for day-to-day administration, delivery, and enhancement of the County’s array of behavioral health and veterans' services including direct services, subcontracted services, and involuntary treatment.

Provides subject matter expertise and extensive support to the Department of Human Services, the Executive Office, other County departments, elected officials, and the community on behavioral health and veterans service's needs.

Represents the Department of Human Services on the North Sound Behavioral Health Administrative Services Organization and the Multi-agency Coordinating Committee that oversees the administration of the various streams of Opioid Settlement funds.

Provides support to the County’s Chemical Dependency and Mental Health Advisory Board and the Veterans Advisory Board.

This division employs approximately 65 staff.  

About Human Services:

Human Service Department mission is to help all person meet their basic needs and develop their potential by providing timely, effective human services and building community.

The Human Services Department includes 300 diverse, friendly and dedicated employees who benefit from outstanding benefits and competitive wages. Employees are appreciated and have the opportunity to make a real difference in our community.

Snohomish County is thriving and is a great place to live, work, play, and raise a family. We strive to not only provide a meaningful lob, but a life-long career at Snohomish County  

To Be Considered:

Applicants must electronically submit an application through Snohomish County’s NeoGov site by 11:50 p.m. on the closing date. A resume and cover letter are required. When your application is complete, verify the information and make sure there is nothing missing. Be sure to verify your education and/or experience comply with the minimum requirements section of the posting. Click on APPLY & SUBMIT and then click on CHECK APPLICATION STATUS. If you have problems with your application, please contact NeoGov Application Support at 855-524-5627.  

Job Offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.  

Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County.

BASIC FUNCTION

Plans, organizes, coordinates and directs the activities of a division of the Department of Human Services. Serves as a member of the Human Services Department core management and strategic planning teams.

Job Duties

STATEMENT OF ESSENTIAL JOB DUTIES

1. Plans, organizes, coordinates and directs the activities of a division of the Department of Human Services.
2. Prepares or supervises the preparation of the division's business, workforce and financial plans, division's annual budget request, and is responsible for the division's work performance within budgeted allocations.
3. Supervises and evaluates the work of supervisors, team leads and subordinate employees; advises, assists and trains subordinates as necessary; reviews and evaluates the team contribution and work performance; develops performance measures and standards; makes recommendations regarding the hiring, discipline, transfer and termination of employees.
4. Develops division work plan: establishes staffing and scheduling requirements; monitors progress; reviews staff decisions in relation to applicable codes and department and division policies, goals, and objectives.
5. Establishes and maintains positive communication with organizations which finance or deliver services related to division; establishes and maintains positive communications with individuals who advocate for and monitor the quality of services which the division delivers.
6. Prepares, maintains, supervises the preparation and maintenance of reports and records of division's work performance and production; evaluates division operations and initiates changes as necessary; develops and recommends operational policies and procedures as necessary.
7. Promotes customer service and good public relations; coordinates division operations and activities with other divisions of the department, other county departments, and outside agencies as required; may represent the department at public meetings and hearings or before the County Council and various community groups.
8. Develops processes and manuals for the division's operations, programs, projects and systems.
9. Contributes to the development and annual updating of the Department's strategic plan; works with management team and staff to ensure plan goals and objectives are achieved on schedule and within budget; assists the Director in the management and leadership of the Department.
10. Manages the preparation of grant applications and related documents; maintains liaison with representatives of funding agencies and negotiates resource capabilities.
11. Manages the development, negotiating, monitoring and administration of contracts and service agreements with state and regional officials and with program sub­contractors.
12. Involves representatives of community boards in planning for program services; provides staffing and technical assistance for selected community boards and commissions; develops community coalitions and collaborative efforts.
13. Performs related duties as required. 

When Assigned to Administrative Services Division: 

1. Manages the functions of departmental finance, budgeting, human resources, training, and technology.
2. Coordinates programs with the other divisions of the department.
3. Represents the department with other county agencies including the departments of Finance, Human Resources, Facilities, and Information Services.

Minimum Qualification

A bachelors degree in business or public administration, one of the social sciences, or a closely related field; AND, four (4) years of experience in social service work including at least two (2) years of supervisory or administrative work; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities. Must pass job related tests.   SPECIAL REQUIREMENTS   A valid State of Washington Driver's License is required for employment.

Additional Information

KNOWLEDGE AND ABILITIES   Knowledge of: 

• the theory, principles and practices of program planning, organization and public administration
• relevant laws, rules, regulations and legislation governing various human services projects and programs
• the principles, practices and procedures associated with governmental budget and grant preparation, accounting, and administration
• the principles and practices of contract negotiation and administration
• the principles and practices of management and personnel administration
• the methods and techniques used in conducting needs assessment and preparing service delivery plans
• the needs and concerns of client populations
• the literature, trends and developments in the human services field
• communication, marketing and public and media relations
• principles and practices of modern management, including team development and empowerment
• the effects of ethnic and cultural diversity in programming and in staff development

Ability to:

• develop, support, and inspire others to participate and contribute to a shared vision of customer service, integrity and accountability
• lead people in complex work production
• inspire trust and confidence
• empower decision making, problem solving and growth through change
• effectively plan, coordinate, and direct the operations and activities of division
• effectively supervise, develop, train, and evaluate the work of employees
• manage programs through program plans, resource allocations, and budget controls
• allocate and make effective use of available resources
• exert leadership skills in a cooperative team atmosphere
• develop creativity and independence in subordinate supervisory staff;
• assess the potential impact of social and economic trends on assigned programs
• prepare and administer the division's budget, work plan and business plans
• work cooperatively and productively with other members of the management team to accomplish the goals and objectives of the Department's strategic plan
• assess the relative advantages and disadvantages of alternative courses of action
• analyze, and evaluate the social and political impacts and consequences of administrative policies and actions
• gather, analyze, synthesize and evaluate a variety of data including statistical data
• read, interpret and apply federal, state and local laws, rules and regulations
• analyze and evaluate operations and take effective action to correct deficiencies and resolve problems
• establish and maintain effective relationships with elected officials, representatives of community boards, department heads, associates, subordinates, representatives of other agencies, and with the general public
• communicate effectively, and articulate clearly, both orally and in writing, using appropriate humor, active listening skills, and an open style
• prepare a variety of correspondence, reports and other written materials including grant applications and related documents
• work with persons and programs of diverse economic, ethnic, and cultural backgrounds
• utilize staff skills in achieving program results
• work as an integral and effective member of the Department's management team
• work under pressure and delegate responsibility effectively

SUPERVISION   This employee reports directly to, and serves at the pleasure of, the Director of the Human Services Department and is responsible for all operations and activities of a division.    The employee exercises considerable independent judgement. The employee is responsible for the development of budgets, work plans, work performance and product/service delivery of the division.   Performance is evaluated through conferences, periodic reports and results obtained.   WORKING CONDITIONS   The work is performed in the usual office environment with fre­quent field trips to locations throughout the county and region for purposes such as attending community meetings and coordinating pro­gram activities. The employee is required to work evenings, week­ends and holidays as necessary.   Snohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request.
EEO policy and ADA notice   Agency Snohomish County Address 3000 Rockefeller Ave M/S 503

Everett, Washington, 98201 Phone (425) 388-3411 Website http://www.snohomishcountywa.gov/2553
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