Job Description:
At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
Join CoreLogic as a Vendor Manager in which you will support operational governance for CoreLogic's critical vendors with a focus on large outsourcing engagements. The scope of operational vendor governance covers seven core functions as outlined below:
- Project Management
- Knowledge management
- Demand & forecast management
- Service performance Management
- Issue & dispute management
- Change control management
- Compliance management
You will be accountable for cultivating and strengthening collaborative working relationships with senior executives, operational leadership, and process owners from CoreLogic and vendor organizations across geographies and functional lines. You will be the Strategic Deals and Vendor Management (SDVM) point of contact for operational vendor governance related inquires, requests, and escalations from in-scope CoreLogic BUs and vendors.
In addition, you will support the design and implementation of CoreLogic's overall vendor strategy, which includes various projects to establish, remediate, terminate, and/or transition vendor relationships.
Project responsibilities:
- Responsible for the implementation of assigned small to medium sized projects and deliverables, from initial design to final execution.
- Develop detailed work plans, milestones, resource requirements, and status reports. Work closely with key project stakeholders to understand and prioritize business objectives, requirements, and constraints; navigate across business and functional lines to drive stakeholder alignment towards desired outcomes.
- Own project governance meetings and facilitate project working sessions.
- Anticipate, report, and mitigate potential project risks.
Operational Governance responsibilities:
Relationship Management
- Act as the liaison between CoreLogic and vendor teams. Cultivate and strengthen collaborative working relationships with internal and vendor stakeholders at all levels, from team leads to senior executives.
- Support and lead joint governance forums between vendor and CoreLogic stakeholders (e.g., Monthly Service Delivery Meetings).
- Continually monitor, assess, and improve internal customer satisfaction level.
- Monitor supplier service performance against established Service Level Agreements (SLAs).
- In case of SLA failure, facilitate root cause analysis and supervise the execution of a Corrective and Preventive Action Plan.
- Manage Service Level modification, reprioritization, and creation process through the governance framework.
Compliance Management
- Support operational change control.
- Monitor vendors' adherence to established controls.
- Support vendor audits and risk remediate efforts.
- Validate vendor invoices against consumption, service levels, and other relevant financial drivers.
- Facilitate joint business continuity planning, testing, and refresh process.
- Support and participate in the end-to-end change control process, including request intake, prioritization, impact assessment, approval review, and documentation management.
- Act as the first point of escalation for service performance issues and customer complaints. Manage end-to-end process from initial identification to resolution through the appropriate governance mechanism.
- Lead or support transitions as required.
Job Qualifications:
- Bachelor's degree in business or related field or equivalent job experience is required.
- Minimum of 2 years of experience in vendor management, project management, or operations management.
- Solid understanding of how projects are managed, and general project management methodologies are both highly desired.
- Strong ability to work effectively across functions, business units, cultures, and time-zone.
- A sense of urgency and pace, managing milestones with the capacity to prioritize/align conflicting demands.
- Solid organization skills with the ability to manage multiple priorities and meet deadlines.
- Self-directed and results-oriented; strong bias for execution.
- Excellent problem-solving and analytical skills; ability to apply logical thinking to define problems, collect data, establish facts and draw valid conclusions.
- Advanced proficiency in Microsoft Office suite, specifically Excel and PowerPoint.
- Strong attention to detail.
- Excellent communication skills (written, verbal, and presentation).
-
What's in it For You:
- Large (~$2B+ revenue) formerly public information services and data business
- Durable cash flow and profitability regardless of changes in macroeconomic conditions
- Company certified as "A Great Place to Work."
- Hybrid working model- 1 day in the office a week for "moments that matter" and the rest of the time can be remote.
- Competitive compensation and benefits!
- Career path for continued professional growth.
- Working with leaders that care about your professional growth!
- Access to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.
#LI-RS1
CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.
CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.
EOE AA M/F/Veteran/Disability:
CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.
Please apply on our website for consideration.
Privacy Policy - http://www.corelogic.com/privacy.aspx
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