Banquet Server - Cohen House at Rice University in Houston, Texas

Job Description:

Position Summary:

The banquet server is responsible for providing set up for events at the Faculty Club while providing outstanding service to all clients during both luncheon service and private events. This person assists on luncheons for the University, the President of the University, the Board of Trustees, Rice Women's Club, club members, and guests. As part of the wait staff, they ensure delivery of quality service in a productive manner and ensure that any customer concerns are addressed in a timely and professional manner. The banquet server maintains the correct appearance, cleanliness and proper set-up of the dining rooms, checks the maintenance of all equipment in the dining room, and reports deficiencies.

Ideal Candidate Statement:

The ideal candidate has experience working in a team environment and two years of related experience preferably in a banquet environment. They should be comfortable working in a fast-paced environment managing multiple tasks .

Workplace Requirements :

On campus position: This position is exclusively on-site, necessitating all duties to be performed in-person at Rice University. Per Rice policy 440 , work arrangements may be subject to change.

• Work environment is a commercial kitchen and includes exposure to temperature extremes. Work hazards include exposure to chemicals, wet floors, dangerous equipment (fryers, dough sheeter, tortilla machine, stoves, ovens, knives, slicers, etc), and hot oil, steam, and water.
• Work location: Faculty Club at Cohen House
• Working hours expectation: Minimum Monday to Friday from 7 am to 3:30 pm. Weekly schedule will vary and will include working late evenings and weekends. Must be available to work any required shift.
• This position is considered essential during a campus emergency. The incumbent in this position is expected to report to campus, provide the essential services designated and work under the overall direction of the Crisis Management Team for the duration of a campus emergency.

Physical Demands

• Light to moderate physical activity, which includes the ability to lift and carry objects up to 25 lbs., bend, stoop, climb, balance stand, and walk up to 8 hours a day. Other physical requirements of the job include manual dexterity and the ability to see, hear, reach, climb, and balance.
  
  
  • Ability to work both independently and as part of a team
  
  

This role is classified as an essential position, requiring on-site presence to effectively carry out its vital functions.

Hiring Range: $16.00 per hour+

*Non-Exempt (hourly) positions under FLSA are eligible for overtime.

Minimum Requirements:

• HS diploma or equivalent
• Two years of related experience in food and event services
  
  
  • No substitution for education or experience allowed
  
  
• Certified Food Handler's Permit as issued by the City of Houston Health Department
• TABC seller-server license

Skills:

• Ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines
• Demonstrated creativity, problem-solving skills, taking initiative, judgment, and decision-making skills
• Good communication and customer service skills
• Well-organized and detail-oriented
• Basic wine knowledge
• Knowledge of food and beverage preparation, service standards, guest relations, and etiquette
• Knowledge and experience using point of sales system

Preferences :

• Experience as a bartender
• Banquet experience
• Forbes Standards of Service knowledge

Essential Functions:

• Inspects the appearance, cleanliness and proper set-up of the dining rooms
• Regularly inspects all front- and back-of-the-house service areas and equipment to assure that sanitation, safety, energy management, preventive maintenance and other standards for the department are met.
• Closes out all luncheon tickets, ensures all tickets are accounted for, and resolves any ticketing issues
• Works closely with Banquet Captains and Events Manager during special events ensuring all details are completed (layout, food, flowers, music, cake, etc.)
• Performs all other duties as assigned

Additional Functions :

• Ensures customer satisfaction by checking tables throughout service times and resolving any member/guest complaints that may arise
• Serves alcohol at events
• Organizes, tracks, and monitors the Cohen House inventory of silver, china, crystal, liquor and linens
• Assists with the break down after the completion of functions
• Ensures that wait staff return all equipment to the storage areas and the rooms are left clean and tidy
• Ensures that the dining room and other club areas are secure at the end of the business day
• Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive

Rice University HR | Benefits: https://knowledgecafe.rice.edu/benefits-overview

Rice Mission and Values: Mission and Values | Rice University

Rice University is an Equal Opportunity Employer committed to diversity at all levels. It considers for employment qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, genetic information, disability, or protected veteran status.

About Us

Boasting a 300-acre tree-lined campus in Houston, Rice University is ranked among the nation's top 20 universities by U.S. News & World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio, and a residential college system, which supports students intellectually, emotionally and culturally through social events, intramural sports, student plays, lectures series, courses and student government. Developing close-knit, diverse college communities is a strong campus tradition, which is why Rice is highly ranked for best quality of life and best value among private universities.

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