Acts as the liaison between customers and estimation team to ensure a premium quoting and customer service experience. The primary objective is to ensure that our customers have a seamless experience and are satisfied with PTI's services. Customer Service will answer product and service questions, ensure that customers' needs are met, and build relationships through daily communication with clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Corresponding via email and phone with customers regarding requests for quotes
Basic blueprint reading (training will be provided, no experience required)
Assemble documentation for estimators
Upsell products when appropriate
Data entry into ERP system
Escalation of customer service issues to the appropriate department or manager Provides general feedback to upper management so that they can adjust business strategy accordingly
Administrative and Receptionist duties as needed (ex. purchasing of office and shop supplies)
BACKGROUND EXPERIENCE:
5 years in a customer service role preferred but not required
Must have good organizational and time management skills
Ability to answer a high volume of calls/emails daily with a positive, empathetic, and professional attitude
Must be able to analyze situations relating to customer needs and react accordingly in a timely fashion
Ability to work in an open office with ample distractions
Must be able to function independently with a minimum amount of supervision
Interpersonal and problem-solving skills are a must
Must be able to collaborate and work effectively on a team
Must be able to read, write and speak English fluently