Imagine USA is a digital dentistry company that provides dental clinics and laboratories with the hardware, software and supplies needed to manufacture dental prosthetics (crowns, bridges, dentures, etc.). In addition to this, we provide all the technical support for these products, which includes on-site installations, training and general phone and remote support. Qualified candidates should have a strong technical aptitude, genuine interest in computer aided design and manufacturing, and the ability to work well with others remotely and over the phone. Responsibilities include, but are not limited to: Proactively work to resolve customer issues via phone support and remote screen share Manage support case tickets and work with support technicians and vendors to close tickets as soon as possible Use remote tools, such as TeamViewer, to further diagnose, troubleshoot and resolve customer issues Accurately and diligently record case progress including documenting phone conversations, summarizing remote support activities and saving relevant documentation Assist on-site technicians as needed Desirable Qualifications: Strong organizational skills with ability to multi-task Excellent interpersonal skills both written and oral Prior experience with Salesforce preferred, but not required Prior experience with Dental CAD/CAM software and equipment preferred, but not required Benefits: Health, Dental and Vision Insurance (no waiting period) PTO and Sick Time 401(k) and 401(k) matching Employee Discount Program (Working Advantage) Employee Recognition Program (Bonusly) Employee Wellness Program (Wellable) Find us online: Website: https://imagineusa.com/s/ LinkedIn: https://www.linkedin.com/imaginemilling/ Facebook: https://www.facebook.com/imagineusatech/ Instagram: https://www.instagram.com/imagine.usa/ recblid mrfsbpygaf7wq5dzff52qm92mdmsx6