Senior Systems Administrator, Financial Aid at University of Oklahoma in Norman, Oklahoma

Job Description:

The Financial Aid Office is focused on the elimination of unnecessary barriers to college access and completion. Our goal is to simplify the financial aid process as much as possible, and to make sure students are always engaged and aware of the next step. Our office allows us to reach students earlier and more efficiently, providing students with necessary information about their individual situations to help them persist and succeed.

We need someone in this position who exhibits:

Integrity: Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe environment for students and families and team members, including having emotional intelligence and self-awareness. Transparency, professionalism and thoughtfulness in communication.

Care: Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly, welcoming, and approachable. Commitment to collaboration and to being a team player with a positive attitude. 

Intentionality: Strong work ethic and contribution to the excellence of the Division of Enrollment Management, and OU. Self-motivated and consistent in meeting deadlines and responding in a timely manner.

Innovation: Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management . A focus on innovation, displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices, and creativity in finding and implementing effective solutions.

Essential Duties: 

• Support Financial Aid systems (Banner, Appworx, Slate, Laserfiche, DocuSign) by coordinating projects, planning, monitoring software, implementing, troubleshooting, quality assurance, communicating, and staying abreast of changing technologies.


• Perform project coordination for evaluating, testing, documenting, monitoring, debugging, auditing, and maintaining data storage systems.


• Plan, documents and communicates all changes to server software, minimizing customer disruption.


• Develop and implement administrative procedures and assist Operations in analyzing and implementing new operational procedures when required.


• Review, analyze, implement, and support third party products and interfaces. Currently consisting of Slate, Laserfiche, Salesforce, DocuSign, Federal Student Aid (COD, FPS, NSLDS), National Student Clearinghouse, and Human Capital.


• Diagnose server and operational problems and develop effective solutions. Investigate reported issues and works with IT or customer support to resolve genuine issues.


• Support day-to-day operation of Banner Financial Aid (aid processing, communication, reconciliations, and statistical information for reporting agencies).


• Confer with vendors, IT personnel and Financial Aid Services staff to determine suitability of specific systems, integrations, and/or software solutions. Consult with end users (and Tier One support if needed) on the access and use of systems.


• Continue to stay abreast of changing technologies and new product items to support and enhance job performance.


• Build and maintain professional relationships with university leadership such as vice-presidents, deans, directors, financial officers, development officers, and faculty/staff/student groups.


• Perform various duties as needed to successfully fulfill the functions of the position. May supervise a small staff.

Required Education and Experience: Bachelor's degree in Computer Science, Management Information Systems, Business, Engineering, or related field, AND:

• 60 months experience in analysis and design of Information Systems, Systems Analysis Project Management, or closely related experience.

Equivalent/ Substitution: Will accept 48 months of equivalent experience in lieu of a Bachelor's degree.

Skills:

•  Windows Systems Administration Management


•  Financial Aid Systems administration (supporting/maintaining systems, interfaces, and/or software)


•  SQL and scripting capabilities to manage/troubleshoot issues and develop solutions for Financial Aid Services


•  Network & Systems Security


•  PeopleSoft Systems Administration


•  Network Administrator


•  Server Clustering


•  MircoSoft Exchange


•  Load Balancing

Certifications:

• None

Advertised Physical Requirements:

• Standard Office Environment

Departmental Preferences:

• None

Supervision: 1 Technology Strategist

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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