Tier 2 Service Desk Specialist at Mele Associates, Inc in Washington DC, Washington DC

Job Description:

MELE Associates, Inc

Job Category: Client Program Opportunities
Requisition Number: TIER2001957
Full-Time
US Capitol | Washington DC, DC 20004, USA


Job Details

Description

Job Details

Description

MELE Associates, Inc. is seeking a seasoned and detail-oriented Tier 2 Service Desk Specialist with a strong background in all aspects of network support to support an important mission within the Office of the Architect of the Capital (AOC), in Washington, DC. This full-time position is contingent upon contract award.

Duties include:

• Respond to requests for technical assistance via phone, chat, or email.
• Diagnose and resolve technical issues remotely.
• Log all customer interactions into ticketing system.
• Receiving Tier 1escalations.
• Escalate to internal Tier 3.
• Follow incidents through to resolution.
• Provide regular updates to customer on their support requests.
• Providing customers with support for corporate owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting. This position involves troubleshooting workstation, networking, storage, and server issues on a variety of platforms.
• Good verbal and written communication skills a must.

Requirements:

• Minimum of 3+ years experience in a Tier 1 or Tier 2 support role, troubleshooting hardware and software issues, and providing customer support
• Hands-on experience managing user accounts, permissions, and Active Directory services.
• Knowledge of scripting languages and understanding of networking concepts.
• Bachelor's degree in Computer Science preferred.

Location:

This position in Washington, DC is a full-time on-site position.

This position is contingent upon contract award.

Salary:

Salaries are determined based on several factors including external market data, internal equity, and the candidate’s related knowledge, skills, and abilities for the position.

Benefits MELE Offers

• Hybrid remote/office work environment
• Employer-paid employee Medical, Dental and Vision Care
• Low-Cost Family Health Care offered
• Federal Holidays and three (3) weeks’ vacation
• 401(k) with Employer Match
• Cross-training opportunities


About MELE Associates, Inc.

With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE’s services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity.

Qualifications

Skills

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Education

Experience

Required

3 years:

Minimum of 3+ years experience in a Tier 1 or Tier 2 support role, troubleshooting hardware and software issues, and providing customer support

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

PI250584185

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