Account Development Manager at ITHAKA in New York, New York

Job Description:

ITHAKA's mission is to expand access to knowledge and education around the world. Our services - Artstor, JSTOR, Portico, and Ithaka S+R - enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse, equitable, and inclusive workplace.

The Role

ITHAKA works with the global higher education and research community to advance and preserve knowledge and to improve teaching and learning through the use of digital technologies around the world. In this role, you will drive and support strategies to help grow participation and brand awareness across JSTOR's products and services. Although territories are always subject to change to align with the needs of the organization, you will conduct outreach efforts across several countries in Africa, Asia, and Latin America. In this role you will engage in proactive and reactive activities to drive participation and retention, both directly with institutions as well as in collaboration with third-party licensing representatives. You will use your interpersonal skills to develop relationships with people at institutions in the academic, research, and government sector.
Responsibilities

• Partner with the regional manager to meet assigned OKR, revenue, and participation goals.
• Direct stakeholders through all stages of the customer journey. Generate new participation and ensure customer success.
• Own and manage relationships with key collaborators such as EIFL, Research4Life, and JCS Online Services- all "key organizations we currently collaborate with or are planning to partner with.
• Maintain an accurate pipeline.
• Represent the organization through remote or in-person demos and by attending webinars and conferences.
• Maintain up-to-date product and technical knowledge.
• Work with Regional Manager to manage and execute on special projects.
• Collaborate with teams across the organization such as Marketing, Partner and User Support, Finance, and Outreach Enablement to perform outreach activities.
• Ability to travel moderately (est. 20%).

• Minimum 3 years in direct sales and account management
• Minimum 1 year of experience in digital publishing, with a preference for understanding the scholarly communications environment and familiarity with the current digital landscape
• Proven track record of meeting growth targets
• Proven track record of driving customer success and delivering positive outcomes.
• Understanding of content licensing agreements
• Exceptional email, verbal, and written communication skills
• Proven attention to detail and a keen eye for accuracy
• Excellent organizational and time management skills
• Ability to perform with minimal supervision and to prioritize diverse work assignments
• Ability to work well as a team member; a willingness to actively participate in team projects and share ideas

At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $70,000 to $78,000 per year. Starting pay may vary with job-related knowledge, skills, and experience. At present, our total compensation package for benefits-eligible employees includes medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, up to 12 sick days, wellness benefits, and more. Please note that ITHAKA, at its discretion, may make changes to its benefits programs from time to time.

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Work for ITHAKA

We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.

We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA's mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.

Learn more about Working at ITHAKA .
Apply Now:

Although ITHAKA has physical offices in New York and Ann Arbor, Michigan, our employees are distributed across the continental United States. At this time, we're not considering candidates who are unable to work and reside in the continental U.S.

Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at careers@ithaka.org . ITHAKA is committed to providing reasonable accommodations , i f there's anything we can do to accommodate any portion of the application or hiring process, please contact us at accommodations@ithaka.org .

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law. We invite you to read our Equal Employment Opportunity and Affirmative Action Statement . ITHAKA cares about your privacy, learn more about our Applicant Privacy Notice .