Synergis' client, a leader delivering IoT solutions for multi-tenant / multi-family housing, has engaged us in a search for a tenured Low Voltage Systems Technician who will be responsible for the troubleshooting, maintenance and installation of Audio / Visual & Access Control Systems (primary focus) as well as IP Cameras, Smart Thermostats, Smart Locks, Security & Fire Alarm systems and digital displays within newly constructed multi-tenant dwellings.
Low Voltage Systems Technician | Background and Scope
Onsite repair, troubleshooting, maintenance and installation of network connections & smart devices / low voltage systems
Terminate, troubleshoot, tag, tone, twisted pair (mainly Ethernet) and coax as a requirement (For coax, RG6, RG11, and 1/2" specific experience.)
Fiber experience would be a strongly preferred
An ability to "think on your feet" and adapt to changing technical and customer circumstances.
Provide an EXEMPLARY level of support to clients during installation, maintenance and repair of equipment
Develop an on-going customer relationship, resulting in future customer loyalty
Relay field repetitive failures / quality issues to the team and management.
Work with programmers to load updated Control Programming Files and test changes as needed
Escalate issues for further support through the services team members
Articulate troubleshooting actions, next step actions, recommendations and/or resolution prior to leaving client or before the end of day site where possible
Wireless (primarily), Coax, ethernet and fiber optic cable testing and troubleshooting
Maintain constant communication with support desk with regards to job related issues & completion.
LV Systems Technician - A/V & Access Control | Requirements
Degree in Information Technology, Computer Science or Engineering, or equivalent work experience
4+ years' experience installing and maintaining low voltage systems including:
-Access Control systems (wired)
-Audio Visual Systems
2+ years' experience supporting one or more of the below:
-Security Systems (Crime Prevention Systems)
-Fire Alarm Systems
-Smart Devices
-Digital Displays
Brivo Access Control experience
Previous experience working with an Audio-Visual services provider
Experience with and understanding of networking concepts
-IP subnetting and the OSI model
-LAN / WAN / WLAN / SDWAN
-Routing protocols such as BGP, EIGRP, OSPF, IS-IS, RIP, etc.
Knowledgeable of low voltage electrical concepts i.e., Ohms law
Strong background in networking protocols related to IoT Devices
Ability to:
-Understand access control/IP Camera Security systems.
-Install anything Smart Locks, Smart Thermostats, IP Cameras, Digital Displays and other related IoT devices.
-Troubleshoot and fix any problems that may arise during the installation process.
Able to read and understand functional design drawings as well as cable riser diagrams and all architectural drawings
Superior client relationship management is a requirement for this position (i.e. exhibiting the ability to create an atmosphere of tension relief during high stress encounters)
Familiarity with a wide range of audio, video and networking equipment
LV Systems Technician - A/V & Access Control | Preferred
Previous experience working with an Audio/Visual specific services company strongly preferred
LV Systems Technician - A/V & Access Control | Other:
Travel: Varies between projects, but anywhere from 30% to 60%
Auto travel primarily
Overnight travel in some circumstances may be required
Full time position with some work being performed after-hours / weekends
Demonstrate a legal ability to work within the United States via I9 verification. Ability to work for any US based company without sponsorship now or anytime in the future
About Our Client
Our client manages a portfolio of companies that includes turnkey, market leading Residential and Commercial Voice, Internet, and Television services for multi-tenant / multi-dwelling facilities. They streamline your developments by offering Design, Engineering, and Installation of intelligent turnkey communication solutions such as Cellular DAS, structured cabling, property Wi-Fi, shared fiber risers, Access Control, and CCTV solutions. Their unique technology ecosystems will enhance any MDU/MTU development by providing necessary needed connectivity and distribution interconnecting all areas of property thus enhancing revenue opportunities for our customer's clients.
The compensation range for this position is $65,000-$70,000
(dependent on factors including but not limited to client requirements, experience, statutory considerations, and location).
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For immediate consideration, please forward your resume to Mary Green at mgreen@synergis.com
If you require assistance or an accommodation in the application or employment process, please contact us at mgreen@synergis.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.