We are seeking a 1st Level Help Desk Technician for a temporary role (approximately 90 days). The role involves answering customer calls, responding to service tickets, and setting up new equipment for onboarding. Responsibilities include configuring kiosks, tablets, and other tech equipment, troubleshooting issues, and working as part of the IT help desk team.
The position requires working onsite Monday to Friday, 8am to 5pm.
Requirements:
Serve as the initial contact for technical support via phone or email.
Perform remote troubleshooting and diagnostic techniques.
Log and manage customer requests from start to finish.
Guide customers through problem-solving processes and provide excellent service.
Set up and support tech equipment for customer onboarding.
Document issues and solutions in SharePoint/Microsoft Teams.
Install, configure, and support various software applications.
Experience and Education:
Associate's degree in Information Technology or 1-3 years of related experience.
Excellent written and verbal communication skills.
Tech-savvy with experience in MS Office and tech equipment configuration.
Strong analytical and problem-solving skills.
Behaviors/Work Environment/Other Requirements:
Integrity and ethical standards.
Reliable and able to work under pressure.
Energetic and enthusiastic with a "can-do" attitude.
Strong work ethic with commitment to team success.
Customer-focused with emotional intelligence to support team members.
Ability to lift up to 20 lbs., and perform physical tasks such as standing, walking, bending, and using hands.
Maintain professional appearance and grooming.
Attention to detail and flexibility to work various shifts if necessary.