Senior Service Desk Technician | Duluth GA | Hybrid | Up to $70,000.00 / Year
Searching for a Sr. Service Desk Technician to support the help desk of a large manufacturing & engineering firm in Duluth Georgia.
Essential Requirements:
Support equipment, software, and connectivity for Windows workstations, PDAs, PCs, Macintosh and printers, LAN, AV, Video conferencing, and MS Teams calling.
Provide troubleshooting for Microsoft Office and other business applications.
Troubleshoot VPN connections, network printers, email setup, and connectivity issues and escalate tickets to tier 3 as needed.
Responds to standard requests for service by providing information to enable fulfillment. Promptly allocates unresolved calls as appropriate.
Manage IT inventory, licenses, services, and support incidents; log real-time written journal entries documenting actions taken on all ticket requests.
Troubleshoots and restores routine technical service and equipment troubles by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures
For full details and to see if you qualify, please submit your application today and a recruiter will be in touch.