Customer Service Manager at Oldcastle BuildingEnvelope Inc in Newnan, Georgia

Job Description:

                                                                                                            Customer Service Manager

Who We Are
At OBE, together, we build excellence every day… We are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we have a right to win.
We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success.

Job Summary

The Customer Service Manager in our Newnan, GA facility isn’t just a job – it’s a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. This role is perfect for an individual who approaches their work professionally loves to be a part of a team and wants to help us get better every day. If that sounds like you, come join this industry leader! We are looking for an articulate leader who can move with urgency to drive results.

Here’s What You’ll Get to Do
• Develop and implement customer service policies and procedures
• Investigate and solve higher level customer problems
• Provide advice and assistance to staff and customers regarding products and services of the organization
• Participate in educational opportunities internally and externally, to enhance knowledge of product
• Coordinate with other internal departments to ensure continuous flow of orders
• Foster and maintain a positive team work environment that reflects Oldcastle’s commitment to 100% customer satisfaction
• Manage employees by communicating job expectations, coaching, counseling, reviewing, and enforcing policies and procedures
• Train newly hired CSRs as well as provide ongoing development and product training to current CSR team
• Capacity to prioritize and manage multiple tasks in a fast-paced and changing work environment
• Be able to forecast and provide sales statistics to other members of sales force and management team to formulate policy in promoting sales
• Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job

What We’re Looking For

• Bachelor’s degree preferred
• Minimum of 5 years customer service experience
• At least 2 years supervisor experience (if hired externally)
• Previous customer service experience in the architectural aluminum industry preferred
• Strong computer skills, extensive knowledge of Microsoft Office suite a must, including Outlook, Excel, and SharePoint.
• Must be able to communicate effectively with professional conduct.
• Excellent written, verbal and phone communication skills required.
• Able to maintain good relationships with customers.
• Good organization skills with a positive work attitude.
• Ability to write reports and business correspondence to include letters to customers and vendors as well as internal documentation of policies and processes
• Strong organizational and listening skills
• Ability to manage a fast-paced deadline driven environment
• Ability to read and perform mathematical calculations, such as discounts, interest, percentages, and
apply concepts of basic algebra and geometry
• Occasional travel to customers for meetings

**reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job**
Work Today, Get Paid Tomorrow!

Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before
your next paycheck based on current hours worked. Certain terms and conditions apply.

What OBE Offers You
• Competitive pay
• Paid time off
• 10 Holidays (inclusive of 2 floating holidays)
• Market competitive 401(k) match
• Industry-leading medical, dental, and vision benefits
• Short-term and long-term disability coverage
• Life Insurance
About OBE
At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings
in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the
world where we live, work, heal, and play.
OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving
diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82
manufacturing and distribution facilities in five countries.
If you want to help us build something great- we invite you to take the first step and apply today! Once you click
apply now, you will be brought to our official employment application. Please complete your online profile and it
will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24
hours a day. Thank you for your interest!
OBE is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Oldcastle BuildingEnvelope is an E-Verify Employer.
#OBE    

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Customer Service

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