Medical Receptionist at Portland State University in Portland, Oregon

Job Description:

Equal Opportunity Employer/Veterans/Disabled


Portland State University


Position Details
Position Details

Proposed Start Date	11/01/2024
Classification Title	Office Specialist 2
Working Title	Medical Receptionist
Department	333010 - SHC Ctr f/Stdnt Health & Cnsl-Offic
Position Number	D94204
Representation	OP - SEIU/OPEU Local 503
Position FTE	1.0
End date, if applicable

Position Summary

Brief Description of PSU/School/Dept	The PSU Center for Student Health and Counseling (SHAC) is a nationally accredited healthcare facility that offers medical, counseling, dental, and health promotion/education services to the students of Portland State University. The center consists of over 100 clinical and administrative staff. SHAC strives for inclusive and equitable hiring practices. We are committed to increasing the diversity of our healthcare team. All SHAC staff participating on search committees have completed PSU’s Inclusive Hiring Workshop. SHAC Administrative Services is aligned with Portland State University’s commitment to the betterment of student wellbeing. Being a multifaceted department, we serve as an internal support structure to our integrated clinic’s daily operations, as well as a student-facing resource that empowers students to access care at SHAC. Internally, Administrative Services manages daily support operations, including: medical records, business operations, marketing, communications, insurance coordination, software support, quality assessment, purchasing and billing. This administrative support empowers our Counseling Services, Health Services, Dental Services, and Health Promotion departments to focus on providing exceptional care and outreach to each and every PSU student accessing SHAC services. When interacting with students, the Administrative Services team executes scheduling, receptionist duties, marketing communications, education, and outreach. This crucial work creates an accessible and approachable experience for students who are independently navigating their own healthcare.
Position Summary	The Medical Receptionist is part of a small team of front desk staff who support the day-to-day customer service, scheduling, and clerical functions of two clinics in SHAC: Health Services and Counseling Services. This position provides information about a wide range of medical and counseling services such as urgent care, routine primary care, diagnostic work such as labs or x-ray, STI clinics, acupuncture, telehealth and telemental healthcare, individual and group therapy, crisis counseling, and testing for learning disabilities and ADHD. Because of the number of services that SHAC provides and the variety of needs that arise, this position requires a high degree of accuracy, multi-tasking, and problem-solving to ensure the best student experience. The Medical Receptionist competently assists students in a cheerful and helpful manner prior to and during their appointments, including checking-in patients, navigating and completing clinic forms, verifying and entering health insurance information, and scheduling follow up visits. The Medical Receptionist uses a scheduling prioritization matrix, asking follow up questions that often involve personal or sensitive information, in order to problem solve and schedule medical and counseling appointments appropriately. This position acts as a liaison between students and SHAC providers to ensure that students are receiving the care they need. The Medical Receptionist interacts on a daily basis with a large, multidisciplinary clinical team, which includes physicians, physician assistants, nurse practitioners, acupuncturists, psychologists, social workers, psychiatrists, and master’s level interns and post-doc residents. The Medical Receptionist determines and clarifies SHAC eligibility rules prior to scheduling an appointment, conducts data entry including entering pronouns and preferred names for students, and assists students, parents, and faculty/staff with questions about the PSU immunization requirement for measles and covid-19 via phone, email, or in person. Accuracy, confidentiality, collegiality, calm under pressure, and excellent customer service are the highest priority in this position. In this front facing position, the Medical Receptionist is also responsible for creating a welcoming and inclusive environment for the diverse student body at PSU, as well as faculty/staff and the larger PSU community. Cultural competency and patient confidentiality are highly regarded in this challenging position.
Minimum Qualifications from Classification	Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR An Associate’s degree in Office Occupations or Office Technology; OR Graduation from a private school of business with a Certificate in Office Occupations or Office Technology AND one year of general clerical experience. Note: College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.
Additional Minimum Qualifications for this Position	At least 6 months of experience in a high volume customer service position.
Preferred Qualifications	Ability to remain calm and focused while working under pressure. Experience working as a member of a team. Ability to use discretion while working with sensitive information. Experience working with health insurance plans and electronic entry of insurance policy information. Experience working with Banner and Point and Click
Key Cultural Competencies	Creates an environment that acknowledges, encourages and celebrates differences. Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds. Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement. Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.
Environmental Stewardship	Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.
Work Days/Hours	To be scheduled between 8:30-5:30, Monday-Friday
Total Compensation Range & Benefits Statement	The starting salary rate for this position will be between $17.24 – $19.29 per hour. The starting salary may be negotiable above this range, however, it will be dependent upon the knowledge, experience, skills and abilities of the chosen candidate, the budget of the hiring department, and approval from HR. PSU’s excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon Public Universities. Please visit our total compensation calculator to see the full value of our benefits package: https://www.pdx.edu/human-resources/psu-total-compensation-calculator

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you first find out about this position?
   • PSU Website
   • Indeed.com
   • HERCJobs
   • Urban League of Portland
   • Hispanic Metropolitan Chamber
   • Oregon Employment Department
   • Social Media
   • Person Referral
   • Career Builder
   • Glass Door
   • Other - Please describe in the next Question
2. If you selected Other, please describe.

   (Open Ended Question)

Applicant Documents
Required Documents

1. Cover Letter
2. Resume
3. Professional References

Optional Documents

PI250746092

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