Job Description:
Job Details
Job Location: Fort Wayne Campus - Fort Wayne, IN
Position Type: Full Time
Education Level: Bachelor's Degree Preferred
Indiana Tech is a thriving, independent, teaching-oriented university that delivers career-oriented programming in a wide variety of disciplines that includes business, engineering, computer sciences, criminal justice, cybersecurity, marketing, health sciences, communication and helping professions. Indiana Tech enrolls nearly 1,500 students in its traditional undergraduate programs on its picturesque main campus, and nearly 5,000 students in its adult and online program. We offer degrees at the associate, bachelor's, master's, and doctoral levels and undergraduate and graduate certificates.
Over 41% of our students are either globally or domestically diverse; this contributes to our unique vibrant and inclusive campus community. All academic programs are designed to provide students with relevant and practical experiences, including an emphasis on internships. The university is accredited by the Higher Learning Commission.
Indiana Institute of Technology embraces diversity and equal opportunity intentionally. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that diversity and inclusion among our employees is critical to our success with respect to educating our students to become global citizens. Indiana Tech is an Equal Opportunity Employer.
Indiana Tech has big plans for its future. Learn more at Indiana Tech Strategic Plan.
Indiana Tech seeks to fill a full-time position in the Student Financial Services area. This position will work closely with our Corporate Partners, Corporate Partner Learners, and Military and internal Indiana Tech departments to assist with billing, account set-up, coding, and reporting.
Essential Duties & Responsibilities
- Working knowledge and ability to interpret, edit, and support changes to recruiting and revenue share agreements
- Manage and track Corporate Scholarship coding and reporting for Student Financial Services
- Third Party Billing (Corporate, Military, and recruiting agencies)
- Supply detailed reports to Corporate Partners regarding their sponsored learners
- Ability to learn and understand students' and Corporate Partners various situations and work with them toward a mutual resolution
- Liaison with third parties regarding billing questions, missing payments, and general requests
- Relay information by phone, email, and mail service
- Process Bankruptcy Notifications
- Process Student Refunds
- Perform daily functions of Student Financial Services as requested
- Ability to adjust to changing needs and processes while anticipating challenges, identifying problems, and developing solutions
Qualifications
- Bachelor's degree preferred
- Ability to work independently and maintain confidentiality
- Good interpersonal and communication skills
- Exemplary customer service skills
- Organization and time management skills
- Ability to multi-task and work in a team environment
- Strong written and verbal communication skills
- Computer Skills:
Experience
- Previous experience with third-party billing is preferred but not required
- Understanding of military educational benefits is preferred but not required
Working Conditions
Work is normally performed in a typical interior/office work environment.
Application materials must include a cover letter and resume. The position remains open until filled; a review of candidates will commence as application materials are received.
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