The Information Technology Support Assistant - Extra Help provides fundamental support for the Learning Management System and Instructional Technology Integration at Governors State University. This role is technical and strategic and provides direct support to all stakeholders that rely on Center for Teaching and Learning resources and services. This is a temporary position which will end when hours or funding is exhausted, or services are no longer needed. Essential Responsibilities
90% Technology and Learning Management Support
Provide support for LMS Integration and System Upgrade
Responsible for testing system features and functionality
Create training documents for technology features and updates
Handle and troubleshoot the Learning Management System
Develop and implement a strategy to address increased volume of Blackboard help desk needs, including addressing phone calls and emails
Assist with the LMS and associated technologies
Assist CTL staff in providing support for LMS technology issues
Support students with LMS needs
Trouble shoots and resolves complex software problems
Assists higher level specialists as directed
10% Other Duties As Assigned
Additional Responsibility
Provide consultation, guidance and support to students in the application and use of instructional technology tools in the delivery of instruction
Participate in CTL Projects
Assist with efforts to prepare GSU to meet current and future challenges in teaching and learning with technology.
Provide oversight and guidance for expanded access to a Help Desk for the university LMS.
Required and Preferred Qualifications
Knowledge Required
Preparation in utilizing instructional technologies including hardware and software, Internet-based communication technologies, LMS and distance learning techniques
Basic knowledge in the use of emerging technologies in instruction
Experience with web technologies, multimedia applications, and/or distance learning technology
Ability to troubleshoot a system, test out solutions, and provide documentation on solution to problem
Excellent interpersonal and communications skills
Strong attention to details
Ability to meet deadlines and project timelines.
Demonstrated ability to work collaboratively and effectively in a team
