Professional Academic Advisor/Retention Support Specialist (part-time/temporary) at University of Massachusetts Lowell in Lowell, Massachusetts

Job Description:

Job no: 523652

Position type: Staff Part Time

Benefit Status: Non-Benefited - Non-Union

Campus: UMass Lowell

Department: Center for Learning

Salary: $23-$25 Hourly

Applications Open: Jun 07 2024

Applications Close: Open until filled

General Summary of Position:

• General academic advising for students on program and general education requirements; registration matters; departmental, college, and university policies and procedures; academic success strategies; financial literacy; graduation requirements; and career options.


• Manage, advise, and provide outreach to students with academic alerts, on academic warning, students readmitting to the university, and others that may require added support and contact throughout the semester.


• Collaborate on student retention initiatives, conduct re-enrollment outreach, and deliver academic success skills presentations and workshops.


• Collaborate with the Solution Center, Career Services, Registrar's Offices, Admissions, and other campus offices to resolve barriers to success and ensure students receive timely information, support, and guidance.


• Routinely maintain and update undergraduate student records online via Salesforce CRM.

Minimum Qualifications (Required):

• Bachelor's Degree with experience in higher education.


• Working knowledge of Student Information Systems (SIS) and Salesforce CRM preferred.


• Working knowledge of academic support and success practices.

Special Instructions to Applicants:

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.

This is a part-time, temporary, non-unit, non-benefited position.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.