Manager - Strategic Programs at Wheels in Alpharetta, Georgia

Job Description:

Job Description:



The Manager, Strategic Programs will work closely with the Strategic Programs team and the business on account management business functions including, but not limited to, vendor activation, contract review, execution and setup, lifecycle vendor and supply chain management activities as well as internal and external inquiry/issue resolution. Responsibilities include documenting processes, roles and responsibilities, researching and clearing bottlenecks within the supply chain, and establishing effective communication with internal and external stakeholders. The Strategic Programs Manager should be able to manage multiple competing deliverables while delivering excellent service to the client(s).


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Manages the strategic program client processes within various business functions including, but not limited to:

• Vendor activation and SLA/SOW set up and review.

• Regular supply chain health reviews and vendor management activities

• Manage the upstream, in-life and downstream vendors involved with the lifecycle activities of customer vehicles and provide support to client(s) where needed

• Manage vendor business reviews, SLAs and overall performance, ensuring costs are contained and managed appropriately for client(s)

• Works cross-functionally to assist with all client questions/issues and work with program specialists under the Program Director and the business to resolve.

• Performs functions in accordance with the contractual SLA between Lessee, client(s) and/or vendor(s) within the customer supply chain.

• Identifies process efficiency opportunities for Wheels and our vendor network to improve upon and grow client satisfaction.

• Ensures that departmental processes are designed and implemented in a way to mitigate operational risks / losses.

• Identifies complex problems and reviews related information to develop and evaluate options and implement solutions.

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  Other Duties
  
  
  
  • Communicates with senior and executive leadership and functional area managers regarding status of the program and specific projects.
  
  
  • Continuously validates the client setup process to ensure accuracy and maximize efficiency both operationally and financially.
  
  
  • Reviews data integrity for all qualitative and quantitative system entries, including billing and reports provided to clients.
  
  
  • Constantly improves knowledge of Wheels systems, programs and services. Additional professional skill development may be provided by Wheels.
  
  
  • Provides reporting to strategic accounts as needed to increase client's ability to manage their business effectively and efficiently, including agreed upon monthly or quarterly metrics.
  
  
  • Other duties and responsibilities as assigned to ensure overall departmental efficiency.
  
  
  
  

LEADERSHIP RESPONSIBILITIES

• This position's leadership responsibilities involve demonstrating ethics and integrity, developing adaptability, displaying drive and purpose and exhibiting leadership stature.

• Manages a team of direct reports by providing leadership, coaching and guidance, including regular informal discussions on ongoing projects, coaching meetings on how to improve performance and semi-annual performance reviews.

• Leads the Rapid Response Team and demonstrates informal influence to cross-functional team members.

COMPETENCIES - SKILLS

• Professionally communicates to both internal and external customers and portray the knowledge, confidence, and meticulousness of a manager and team leader.

• Demonstrates above average judgment and decision-making abilities. Consider the relative costs and benefits of potential actions to choose the most appropriate one.

• Able to tactfully handle multiple competing longer and shorter-term timelines, while working with team members and direct reports to ensure service excellence towards all work.

• Problem solver, good negotiating skills and the ability to stay objective when interacting with dealers.

EDUCATION AND EXPERIENCE

• Bachelor's Degree

• Five + years of prior client-facing experience working in the Fleet Leasing, Financial Services or Tech industries required.

• Three to five years experience managing and developing teams in a fast paced environment.

• Previous vendor management experience required.

• Fleet operations experience preferred.

• Intermediate level or higher knowledge of a contact management system, Microsoft Word, Excel and PowerPoint required.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT




Work Environment: This position operates in a professional office environment.



Positions Type/Standard Schedule: This is a full-time position, Monday through Friday; Occasional evening and weekend work may be required as job duties demand.



Travel: Travel up to 50% is expected with this position.



Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.



DISCLAIMER



Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


EEO Statement



Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.


Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. Apply Now