Technical Support Technician 4 - Magnet RSC at Siemens Medical Solutions USA, Inc. in Cary, North Carolina

Job Description:

Company: Siemens Medical Solutions USA, Inc.


Location: 221 Gregson Dr., Cary, North Carolina 27511


Position Title: Technical Support Technician 4 - Magnet RSC


Hours: Monday - Friday, 8:00 am to 5:00 pm, 40 Hours/ Week


Summary of Duties:


Provide technical support to customers or Field Service Engineers (FSEs) for Magnet systems manufactured by Siemens Healthineers, triage the call through attempting diagnosis and/or repair using Help Lightning or other tools provided by the company. Create notifications for incoming FSE/Customer calls, utilize real time task management for documentation of work performed and recommended action plan. Proactive monitoring of Magnet Cooling systems using monitoring services. Review systems with high liquid Helium boil-off rate to identify the root cause and provide recommendations. Initiate escalation processes for critical issues to Siemens Magnet Technologies. Carefully document each step and action taken toward a solution to ensure compliance of processes and provide retrospective analysis of the escalation, submitting potential complaints as appropriate. Provide detailed explanations and presentations of outcomes to internal and external stakeholders. Perform on-site support of local service teams with repair of customer equipment when necessary. Work on-call/stand-by or travel out of the assigned area as scheduled by the Operations Manager to meet obligations of customer contracts and to respond to emergencies. Work in cross-functional teams and collaborate with the factory and product support teams to improve serviceability and documentation. Participate in trainings and workshops. Work in various shifts, support standby and weekend rotations. Up to 10% domestic travel, 5% international travel.


Qualifications:


The position requires a Bachelor's degree or foreign equivalent in Electrical Engineering, Mechanical Engineering or a related field and five (5) years of experience in the job offered or acceptable alternate occupation. The position requires experience with the following: in healthcare imaging equipment service; superconductive magnet tools and service test equipment; Experience in using analytical tools such as Excel/PowerPoint to develop reports; Magnet service training including magnet de-icing, cold head replacement, Magnet cooldown and shim calculations.



Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.


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