Senior Maintenance Manager at BH Management Services, LLC in Cary, North Carolina

Job Description:

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off


• Medical/ Dental/ Vision


• 401(k) + company match


• Birthday Paid Day Off


• BH Gives Back (Paid Volunteer Time Off)


• 12 Paid Holidays


• BH Paid Leave


• Sabbatical


• Education Reimbursement


• Employee Assistance Program

The Sr. Maintenance Manager, internally known as Senior Service Manager, coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product of the maintenance team. May be involved in new construction or modification of existing properties. Responsible for maintaining an adequate inventory of supplies for repairs and monthly maintenance budget monitoring for the assigned property. 

* This position will be split between two properties (The Gregory North & South)

 
Essential Job Functions:

• Manages and assists in responding to resident/management requests for the property. Oversees the work progress of each maintenance employee, assisting and providing direction as needed; assists the General Manager in monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff.

• Directs workload of the maintenance team while assisting with touring property daily to look for needed maintenance and liability hazards. Repairing hazards or assigning completion of these tasks to the maintenance team.  

• Responsible for the daily upkeep of the grounds and appearance of the property including assistance with interior/exterior rehabilitation and construction projects; responsible for the upkeep and security of all property-issued tools.  

• Oversee and ensure that established maintenance programs, including preventative maintenance, are implemented, documented, followed and participates in ongoing training per BH program guidelines.  

 • Diagnose and repair or delegate repair in areas such as HVAC, electrical, plumbing, carpentry, dry walling, interior and exterior structural, appliances, and apartment make-readies. 

Minimum Qualifications/Skills:

• Minimum of 5 years’ experience with progressive maintenance, safety, and all major types of heating and air conditioning, construction background including, but not limited to: foundations, framing, roofing, plumbing and electrical  

• Working knowledge of building maintenance, repair, and preventative maintenance programs, irrigation and pool systems, large and small appliance repair • HVAC certification  

• E.P.A Certification required (Type II – domestic HVAC systems)  

• Intermediate computer skills/knowledge required to perform job functions • Strong communication and interpersonal skills, and a positive, team-oriented attitude • Ability to work with a diverse group of people and customers

• Required to provide own (industry specific) hand tools  

• A valid driver’s license and/or reliable transportation required

 
 
Desired Qualifications/Skills:

• CAMT preferred or ability to obtain within the first year of employment

• Previous experience supervising a team  

• HVAC, supply purchasing and bidding experience  

• E.P.A 410A certification preferred or ability to obtain within the first year of employment 

Work Schedule: 8am-5pm, Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.

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