Library Specialist at Clemson University in Clemson, South Carolina

Job Description:

Clemson University



Job ID:109338

Location:Cooper Library

Full/Part Time:Full-Time

Regular/Temporary:Regular

JOB SUMMARY:

Creates a positive impression of Clemson Libraries by providing exemplary customer services. Responds to information and research questions & refers in-depth questions to appropriate employees. Circulates library materials, equipment, & resources. Serves as backup to chat. Position is Tuesday-Saturday during regular academic semesters; hours may vary. Other duties as assigned.

JOB DUTIES:

55% - Essential - Customer Services and Library Integrated System:
Provides courteous information and research services at library services desk. Answers informational, research, and basic technology questions and refers in-depth questions to appropriate persons. Records interactions and statistics for assessment. Provides assistance with circulating technology equipment, copiers, scanners, and microfilm reader. Stays aware of and applies library policies and procedures. Routes escalated concerns to manager. Routes materials to appropriate departments. Handles special requests. Process payments accurately.

20% - Essential - Department Support and Area Backup:
Provides backup support as required to include (not limited to): provide support and assistance for technology lending collection, assist with technology troubleshooting and/or repair, assist with technology item record creations, inventory, and updates, process physical reserves, assist with security desk coverage and rounds, answer and route Libanswers inquiries, approve study room and classroom bookings. Collaborates and assists with large scale projects, such as shifting, journal relocations, paging, and stacks maintenance.

15% - Essential - Virtual Information and Research Support:
Answers informational and research questions online through chat, email, and in-person using designated software. Records statistics for assessment, refers higher tier research questions to subject specialists as needed while connecting patrons with available resources. Provide feedback to unit director and Head of Teaching & Learning regarding peak hours and complexity of questions answered.

5% - Essential - Weekend Facility and Emergency Support: Serves as point of contact for weekend contract security: documents staffing, assists with training, and serves as liaison for security & facility issues. Coordinates any weekend concerns with unit director. Submits facilities tickets as needed for weekend concerns. Participates in unit safety/emergency training; carries out duties as needed.

5% - Essential - Compliance, Safety, and Training:
Complies with University, State, and Federal requirements. Maintains and safe and secure environment. Participates in staff development such as training, workshops, and webinars related to job functions or in order to increase knowledge of the Libraries or University. Participates in Libraries or University service initiatives and serves on Unit working groups and Libraries task forces or committees as needed.

MINIMUM REQUIREMENTS:

Education - High School or Equivalent - and relevant library experience. A bachelor's degree may be substituted for work experience.

PREFERRED REQUIREMENTS:

Education - Associate's Degree
Work Experience - 1+ years of experience in customer service, and utilizing computers for research and library resources.

RESPONSIBILITIES:

JOB KNOWLEDGE
Fundamental Job Knowledge - Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations

SUPERVISORY RESPONSIBILITIES
No Supervisory Duties - Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS:

Education - Associate's Degree
Work Experience - 1+ years of experience in customer service, and utilizing computers for research and library resources.

WORKING CONDITIONS:

No Work Conditions

WORK SCHEDULE:

Standard Hours: 37.5

JOB LOCATION:

Clemson, SC

APPLICATION DEADLINE:

October 11, 2024

CLOSING STATEMENT:

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information.

PI250936907

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