Field Technician at CEIA USA in HUDSON, Ohio

Job Description:

The field technician is responsible for providing service and customer support duringrepair or maintenance visits. Manages all on-site installation, repair, maintenance and testing tasks. Completes service and installation documentation including a trip report for every service intervention.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for installing, maintaining, troubleshooting, and repairing systems that may include hardware and software components. Advises customer on operation procedures and requirement of systems. Communicates effectively in person to assist and train customers and partners. Tests and verifies the functionality of the equipment installed for optimal performance. Document processes and complete required documentation such as SATs, Vocs, Trip, reports and expenses reports. Assistance with the set-up of customer demonstrations and exhibitions (i.e., trade shows). Supports customers either remotely or in the office via either email or phone with the goal of troubleshooting and solving customers requests, including but not limited to RMA processes. Other duties as may be assigned.