Patient Services Coordinator (General Services) at NEW OP Template (PR & TLM MME / HR Enterprise) - Pay Calc 2.0 in Redding, California

Job Description:

JOB SUMMARY
Under the supervision of the Center Manager, the Patient Services Coordinator is to provide direct and indirect clerical and appointment support to the X-Ray department. Responsible for pre-registration, financial determination, appointment scheduling, and coordinating of all front office and registration functions. Coordination, processing and scheduling of medical referrals including prior authorizations, and will work with staff and patients to ensure clinician referrals are completed as determined by clinically accepted guidelines. Serves as liaison between clinical teams and other staff, other agencies, and patients.
JOB DUTIES AND RESPONSIBILITIES
Patient Scheduling and Registration

Monitors no-shows/cancellations for available slots where walk-ins or add-ons can be placed
Pre-registers all patients asking and recording answers to all pre-registration questions
Removes the day's cancellations from the computer

Check In

Greets patients and visitors in a prompt, courteous, and helpful manner
Enters all demographic and financial information into the system accurately
Performs financial transactions at the time of the visit including collecting all co-payments
Assists patients in obtaining records from other facilities, including getting appropriate signatures on medical records release forms

Check Out

Performs financial transactions at the time of the visit
Accurately closes the day and balances cash bag

Phones

Answers telephones, handling calls as needed and taking messages when appropriate
Maintains appropriate boundaries concerning medical advice, patient triage and priority of communication to clinicians; refers calls to the triage nurse for all issues outside of routine appointments, refill requests or test result messages

Patient Program Coordination

Evaluate financial status of all patients
Determine patient eligibility for appropriate programs
Assist patients with enrollment applications
Follow up on all pending applications to ensure enrollment process is completed
Educate the patient regarding financial responsibility and SCHC policies regarding payment
Assist in training as needed

Health Information Services Duties

Maintains and protects patient confidentiality of medical records
Maintenance of patient records in the EHR system
Accurately pulls and delivers patient paper charts requested by clinical teams, Administration, and other authorized in-house personnel
Uses all resources available in the effort of completing the referral process(i.e., phone, fax, computer, email)
Assists in the scheduling process of inbound referrals from outside providers
Works with management in the use of the patient portal to provide patient communications, reminders, and other electronic messages from the referral team
Maintains open communication in the referral center by sharing acquired information with team members
Processes incoming documents (paper and eFax) for Indexing into chart
Accurately performs data entry and retrieval on computers as needed, including making appropriate changes in chart activity status and performing chart tracking functions
Answers telephone calls for patient chart requests, reports, and additional information needed by authorized personnel
Provides assistance to patients and patient representatives with completion of medical records release forms

Other Duties

Communicates frequently with the clinical team regarding patient requests, scheduling issues or other aspects of duties
Effectively maintains and protects the confidentiality of all medical records and patient information
Attend seminars and trainings to maintain current knowledge or financial programs
Maintain accuracy of patient demographics and financial information in current system
Prepares for next day's clinic
Reports any safety hazards
Keep work and lobby areas tidy
Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Average proficiency using a computer to accomplish work
High level of skill in maintaining calm, professional, courteous and helpful demeanor in times of stress
Skill in making appropriate decisions to benefit patients and meet SCHC objectives
Ability to prioritize work and complete it on a timely basis with minimal supervision
Strong customer service approach to problem solving situations
Ability to read, write, understand and spell English and medical terminology correctly

EDUCATION & EXPERIENCE

High school diploma required or equivalent
Ability to read, write, understand and spell English and medical terminology correctly
Excellent people skills and customer service orientation
Basic Computer or keyboarding skills
Typing 35 WPM or above

PREFERRED QUALIFICATIONS

Experience working with common health care programs
Experience working with patient registration procedures
Basic knowledge of medical or dental terminology

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