Our client, a local Credit Union, is hiring a Branch Manager to lead the operations of their Columbia branch. The ideal candidate needs to have 3-5 years of leadership experience ideally in a credit union.
Responsibilities:
Ensure high-quality service for members while encouraging staff to maximize sales opportunities and meet service standards.
Conduct training and coaching sessions on operations and sales/service for all branch employees.
Oversee branch operations and assist team members with operational tasks.
Take corrective actions to address any unsatisfactory branch conditions.
Provide coaching, performance evaluations, and recommend personnel actions as needed.
Address member inquiries, concerns, or complaints promptly and courteously, escalating when necessary.
Monitor branch activities to ensure compliance with company policies, reporting any discrepancies.
Facilitate on-the-job training for team members.
Build proactive relationships with members, community organizations, Select Employee Groups, and other financial institutions to explore business development opportunities.
Lead and coordinate branch sales initiatives through outbound calls, onboarding, and referrals to achieve goals.
Approve and track branch time-off requests.
Perform additional job-related duties as assigned.
Qualifications:
3-5 years of leadership experience in a credit union preferred
Bachelor's degree preferred
Professional demeanor and presentation to communicate with both internal and external personnel
Leadership experience and abilities
Knowledge of BSA compliance
Keen attention to detail, adaptability and organizational skills