Project Lead - Engagement Success at Federal Reserve Bank (FRB) in San Francisco, California

Job Description:

Company

Federal Reserve Bank of San Francisco

We are the Federal Reserve Bank of San Francisco—public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. We are a community-engaged bank, and are committed to understanding and serving the vibrant, expansive communities of the Twelfth District. That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow. When you join the SF Fed, you become part of a diverse team united in its purpose to promote an economy that works for everyone.

Are you a project management pro with a passion for events, data, and building strong business relationships? As the Engagement Success Project Lead for the Meeting + Event Solutions team, you’ll be at the forefront of managing high-impact events and projects, from concept to completion. You’ll lead cross-functional teams, control timelines, deliverables, and ensure flawless execution that meets strategic goals. Data will be central to your role – you'll monitor important data points, analyze performance, and use insights to improve processes and promote ongoing improvement. Your expertise in project management and application management will help you optimize processes and streamline workflows, while your business relationship management skills will ensure strong collaboration with partners and stakeholders. If you excel at managing multiple priorities, using data effectively, aligning teams, and delivering outstanding event experiences, we want you to join our team!

Essential Responsibilities:

• Project management: for complex events, assesses stakeholder needs and priorities, documents business requirements, establishes work plan, and provides leadership and vision to cross-functional projects that may require integration with activities in and outside the team’s scope.


• Business process mapping: applies analytical thinking and UX design principles to identify and document workflows and processes for complex events and cross-team collaboration on other projects. The goal is to deliver streamlined, end-to-end, balanced, and scalable solutions.


• Strategic planning: for the overall Engagement Solutions business, develops performance measures and benchmarks to identify improvements and achieve higher maturity in engagement strategies.


• Application management: interfaces with a variety of local and national IT services to identify, implement, and manage applications that support team effectiveness including the identification, deployment, and configuration of applications.


• Relationship management: establishes trusted advisor relationship with business partners, liaises with district and system peers, and clients to strengthen partnerships and improves results.


• Communications and change management: proactively communicate changes and produces and provides user-centric support materials to foster adoption of new services and resources.


• Maintains a deep understanding of all team products and services.


• Manages multiple processes/products.


• Utilize data analytics to track key performance metrics, analyze event outcomes, and provide actionable insights for continuous improvement and decision-making across projects.


• Develop comprehensive reports using data insights to present to all levels of leadership, providing clear analysis on event performance, project progress, and recommendations for strategic improvements.


• Delivers training and support to drive adoption of products and services.


• Contract management, including scope and cost, negotiations, and term and schedule compliance.


• Stays abreast of technology advancements and industry trends to inform service delivery improvements, efficiencies, and innovation.

Requirements:

• Bachelor’s degree in business administration or other related field or equivalent work experience.


• Five (5) or more years of project support and one (1) or more years managing complex initiatives.


• Project Management Professional (PMP), Business Process Improvement (BPI) and/or other related certifications and experience preferred.


• Proficiency in consulting, interpreting business partner needs, engagement management, resource management and vendor management.


• A creative mind that challenges the status quo and fosters unique solutions.


• Strong interpersonal communications skills and relationship management experience.


• Ability to perform under pressure and manage multiple priorities with competing demands for time and resources.


• Positive and proactive self-starter and collaborator who can manage and prioritize competing priorities and tight deadlines.

Desired/Preferred

• System administrative experience with event technology (examples, Cvent, EMS (reservation management), Kahoot and Slido) and project management tools (ex. Asana).

Base Salary Range: Min: $78,200 - Mid: $101,700 - Max: $124,900 (Location: San Francisco)

Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographic and other market data

Benefits:

We offer a wonderful benefits package including: Medical, Dental, Vision, Pre-tax Flexible Spending Account, Backup Child Care Program, Pre-Tax Day Care Flexible Spending Account, Paid Family Care Leave, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and Retirement/Pension.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

The SF Fed is an Equal Opportunity Employer.

#LI-Hybrid

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Other

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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