Operations Client Service, Vice President at State Street in Boston, Massachusetts

Job Description:

Who we are looking for

We are looking for a Vice President to act as an operations client service manager joining a team servicing one of State Street's largest global custody and key strategic clients. Our objective is to drive excellence, and create and execute a seamless, integrated global service model across product jurisdictions and operating centers. They will partner with this client's investment operations team and State Street internal colleagues to drive a superior service experience in operations and custody servicing. They will oversee several operational support teams (globally) of varying focus with primary emphasis on custody. The role requires understanding of services and platforms to manage extensive customer interaction and internal interaction across support functions to enhance the State Street client experience.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS' tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Operations Client Service Vice President you will

• Proactively developing and maintaining external relationships with client and key internal stakeholders.


• Developing understanding of client's strategies and seeks business solutions to meet their needs.


• Leading internal and client facing interactions to drive solutions, partnerships and efficiency gains


• Leads the development of department objectives and oversees implementation of process improvements


• Ability to solve complex/multi-discipline business and relationship queries and support of a variety of client business management responsibilities


• Oversight of team tasks and client deliverables with attention to detail, ownership and accountability


• Collaborating across multiple internal teams for answers or solutions while representing all as one State Street


• Maintaining positive and professional interactions with the client to continue building trust and confidence in the team


• Timely executing instructions or standing procedures and protocols associated with Reconciliation, Custody, Operations, and Sub-Advised teams


• Ensuring control checks are executed and KPIs are met across all teams under supervision where applicable


• Maintain governing documents such as Service Level Agreements, Client Review Packages, and Fund Onboarding/Market Opening Business Process Reviews

These skills will help you succeed in this role

• Strong critical thinking, problem solving, and decision making skills


• Ability to multi task and drive collaboration across virtual teams to meet client deliverables.


• Build trust and confidence by steadfastly pushing self and team to meet/exceed client expectations


• Ability to anticipate challenges and opportunities


• Proven leadership and teamwork skills with experience of influencing others in order to move toward a common goal


• Exceptional interpersonal & communication skills

• Bachelor's degree or equivalent industry recognized qualification


• Must have a minimum of 5-7 years of related experience

The ideal candidate will be a well-organized detailed oriented, analytical individual. Ability to take ownership of initiatives and challenges. Candidates must demonstrate the ability to simultaneously handle multiple assignments and pressure while working efficiently to meet client deliverables.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:
$100,000 - $160,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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