The Program Clerk is the first point of contact for engaging individuals in behavioral health services and providing detailed information about YFGC events and activities. This position requires the Program Clerk to provide optimal customer service and readiness to assist individuals to connect to the array of services offered at YFGC. The work includes various responsibilities involving different processes and methods requiring a wide range of administrative and clerical skills. The Program Clerk is directly responsible for organizing the daily, weekly, and monthly schedules of the Behavioral Health Clinic in collaboration with colleagues. This position requires independent decision making abilities, tact, and diplomacy and has a strong understanding of time and priorities. This position requires assertiveness, multitasking and attention to detail in a fast paced and highly sensitive environment.
MAJOR DUTIES AND RESPONSIBILITIES:
1. Following established clinical processes, provide scheduling duties for all clinical related appointments. Provide basic information regarding preparation of upcoming appointments if needed.
2. Provide direct clerical assistance to the YFGC staff to schedule new referrals, confirmation of upcoming appointments, provide intake paperwork and assist with questions regarding available services.
3. Print daily schedule reports for security and clinical staff.
Company Description: Klamath Tribal Health & Family Services is a division of the Klamath Tribes and is responsible for providing healthcare services to the Native American population who reside in Klamath County. Any person living in Klamath County who is able to provide proof of their Native American heritage is eligible to receive healthcare services at The Klamath Tribes Wellness Center.