Customer Service Specialist at Three Rivers Community Action Inc in Plainview, Minnesota

Job Description:

We are looking for an outgoing, friendly, customer service driven individual to fill an open Customer Service Specialist (Dispatcher) position at our Dispatch Center located just northeast of Plainview.
As a Customer Service Specialist, in a team atmosphere, you will work with customers; schedule, dispatch and communicate with bus operators to help people of all ages and abilities get safely to places in and around their communities such as school, work or clinic; and complete documentation and other administrative responsibilities. Ideal candidate will have previous customer service skills, attention to detail, and the ability to multitask in a fast-paced call center. (Full Position Description will be shared with applicants selected for in-person interviews; to request full description, call 507-316-0610.)
This full-time position is 40 hour per week. Schedule is Monday-Friday (9:45am-6:15pm), with rotating Saturdays (7:30am-4:00pm). Starting pay is $19.15/hour.
Hiawathaland Transportation is administered by Three Rivers Community Action, Inc., a non-profit agency providing economic opportunities that strengthen individuals, families and communities in southeastern Minnesota.
Job offers are contingent on a reference check and a criminal background check.

Qualifications:
Demonstrated ability to:
Proficiently use a computerAccurately type at least 40 wpmAnswer multi-line phone system
Exceptional, courteous and effective communication skills with a commitment to outstanding customer serviceAbility to read and navigate a mapAbility to read, write and speak the English languageAbility to multi-task and thrive in a disruptive, high-stress and fast-paced environmentAbility to maintain strict confidentiality

About Three Rivers Community Action
Join Three Rivers Community Action, a dynamic nonprofit organization established in 1966 by dedicated local citizens. Committed to enhancing lives across our service area, Three Rivers collaborates with community partners to address fundamental human needs, fostering individual, familial, and communal well-being.

At Three Rivers, we seek collaborative solutions, lead with integrity, embrace diversity, inspire mutual trust, listen to community needs, respect the people we work with, and promote equity, empowerment and self-sufficiency.

We advocate ardently for our program participants at local, state, and federal levels, leveraging our extensive network of human service agencies to provide comprehensive support. Through these partnerships, we optimize resources to better serve families and communities, catalyzing meaningful change and fostering inclusivity.

We realize dreams of homeownership for people such as single parents, individuals with disabilities, and diverse families. We enable seniors to age in place with vital services like home-delivered meals, transportation, and energy assistance. Through initiatives like Head Start, we ensure children are equipped for school success while supporting their families holistically. At every stage of life, Three Rivers strives to empower and uplift those we serve. Join us in making a difference, one life at a time.

About the Benefits
Enjoy a comprehensive benefits package tailored to support your well-being and enrich your life:

Competitive wages with opportunities for advancementExtensive benefits for regular full-time staff (30+ hours per week), including health insurance, dental insurance, short-term income continuation, long-term disability insurance, voluntary life and AD&D insurance, Flexible Spending Accounts, and, if health insurance is elected, access to an HRA, ensuring peace of mind and security for you and your loved onesParticipation in a generous 403B match (after 1 year of employment), aiding in building a stable financial future for regular staff working 20+ hours per weekGenerous paid time off, guaranteeing you sufficient time for relaxation, rejuvenation, and personal interests for regular staff working 30+ hours per weekAccess to our robust Employee Assistance Program, providing assistance and resources for both personal and professional challengesTraining and professional development opportunities aimed at enhancing your skills and fostering career growthA supportive work environment that fosters diversity, teamwork, and recognizes individual contributions

Experience these outstanding benefits, among others, as we actively support your development, well-being, and success.

Equal Opportunity Commitment
We are committed to fostering an inclusive workplace that values lived experience. We strongly encourage individuals from under-represented populations and those with relevant lived experiences to apply. We value diverse perspectives and backgrounds. Your unique experiences and perspectives are an asset to our team, and we welcome your application.

Three Rivers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. If you require assistance or accommodation during the application process due to a disability, please contact Human Resources at jobs@threeriverscap.org or 507-316-0610.

Online application preferred:www.threeriverscap.org/careers. However, a paper application form may be requested by calling 507-316-0610.

Three Rivers is an Equal Employment Opportunity / Affirmative Action Employer