Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.
Job Description:
Amherst College invites applications for the Facilities Service Center Assistant position. The Facilities Service Center Assistant is a full-time, year-round position, starting at $20.56 per hour. Given Amherst's distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community.
The Facilities Service Center is the first point of contact and initial coordinator for most maintenance-related service requests on campus. The Facilities Service Center Assistant provides customer service through the receipt and distribution of work orders, data management, and general facilities-related communications with the campus community. This person greets customers, receives and transmits messages via telephone, email, and two-way radio, performs basic financial functions, and provides clerical support and data management, sometimes of protected and personal data. This person is expected to be present at the front desk to greet and assist all those who enter. This person will be responsible to use the work order system as a regular function of their daily duties, perform CORI checks, and will also be responsible for troubleshooting mobile device issues when needed. The ideal candidate will take appropriate actions to support a diverse workforce and will participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.
Summary of Responsibilities:
Customer Service
Provides front-line customer interaction and support
Greets visitors, answers questions
Receives work requests through email, telephone calls, & walk-ins and enters them into the CMMS
Discerns the urgency of a request, as well as obtains the exact information needed to inform technicians so they can adequately complete work orders
Dispatch technicians via radio for urgent requests during regular business hours
Clerical, Data Management, Work Order Processing & CORI Processing
Creates reports upon request from the CMMS to track work orders
Coordinates communication and corresponds with customers and facilities staff for work requests, project notifications, and accessibility notifications
Initiates and follows up on service requests with outside vendors and contractors
Maintains files and provides other clerical duties, including support to the service center supervisor, trade shop supervisors, and technicians
Collects and secures confidential information to submit CORI checks for contractors/vendors
Financial Duties
Monitors and tracks reimbursable work requests, as needed, to assist the supervisor
Assists with month-end processing and financial period close out, as needed
Qualifications:
Required
High School Diploma or equivalent
Excellent customer service, interpersonal, organizational, and time-management skills
Demonstrated verbal and written communication skills, including ability to follow written and verbal instructions
Moderate math skills, including adding and subtracting
Attention to detail
Working knowledge of equipment such as multi-line telephones, copiers, scanners and facsimile machines
Working knowledge and experience with both Microsoft Office and Google G Suite
Familiarity with mobile devices such as smartphones and tablets
Commitment to or experience working with a diverse community
Preferred
Associate's Degree plus experience or specialized training with Microsoft Office, Google G Suite, Workday, and Computerized Maintenance Management Systems (CMMS.)
Customer service training
Data entry and typing training/experience
Familiarity with CMMS systems (TMA)
Experience with Workday
Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement.
Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information.
Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs. Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted.(Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled.