Assistant Manager - Catering at Harvard University in Cambridge, Massachusetts

Job Description:

Harvard University


Position Title: Assistant Manager - Catering

Req ID: 67065BR

School or Unit: Campus Services

Description: Position Description

• Assist Operations Manager with papergood inventory management, including cost control, loss prevention, weekly inventory audits, and maintaining appropriate stock levels by ordering as needed.
• Conduct daily facility walkthroughs to assess the condition of physical infrastructure, equipment, and monitor rodent activity. Complete self-inspection reports and notify Crimson Catering staff of any issues.
• Oversee and sign off on Drivers' daily cleaning assignments.
• Provide assistance to Drivers for deliveries or in the event of a call-out.
• Support Managers in ensuring performance expectations and work rules are clearly communicated and enforced through coaching, mentoring, and regular staff meetings.
• Use Telestaff to schedule staff and address additional staffing needs.
• Prepare and organize event pulls at the request of Event Managers, ensuring items are neatly labeled and inventoried for delivery.
• Manage various events throughout the year as assigned.
• Assist Event Managers with linen inventory and ordering.
• Monitor vendor charges and ensure alignment with Catering software pricing for clients.
• Cross-train with the Operations Manager on driver routing and scheduling; serve as backup for the Operations Manager when needed.
• Cross-train on Kronos and TeleStaff timekeeping systems.
• Cross-train with Sales and Event Managers in event planning, selling, and execution.
• Provide backup support for Cronkhite operations when necessary.
• Step into management roles as required and provide additional support as needed.
• Perform other duties as assigned.

Basic Qualifications

• Minimum of 2 years' relevant work experience

Additional Qualifications and Skills

• HS Diploma and at least 5 years prior front of the house catering experience in high volume, fine dining events with off-premise or hotel catering operations.
• Previous supervisory experience, with ability to hold team members accountable.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, Teams). Ability to learn other software applications as needed.
• Must be able to work evenings, weekends and holidays as needed.
• A valid driver's license and willingness/ability to drive.
• Ability to develop creative concepts/menus to provide clients with unique and personalized experiences.
• Knowledgeable about current food and event management trends.
• Demonstrated ability to deliver exceptional customer service.
• Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse constituency.
• Strong time management, organizational and multi-tasking skills.
• Ability to meet multiple deadlines and manage competing priorities.
• Good professional judgment and ability to independently make sound business decisions.
• Must be adaptable to a frequently changing environment and ability to remain calm and professional in stressful situations.
• Works professionally, ethically and with integrity; Uphold the vision and mission of HUDS and the University.

Additional Qualifications:

• An Associate's or Bachelor's Degree in Hospitality Management or a related field is preferred.
• Previous sales experience in an off-site catering environment.
• Experience managing in a unionized environment.
• Knowledge of Kronos timekeeping software or similar system.
• Knowledge of FoodPro Menu Management system.

Working Conditions

• Ability to work evenings, weekends and holidays as needed
• Subject to wet floors, temperature extremes, and excessive noise
• Standing and walking for significant amounts of time is necessary

Additional Information

Emergency Status Designation: Essential Personnel

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

LinkedIn Recruiter Tag (for internal use only)

#LI-JD3

Department Office Location: USA - MA - Cambridge

Job Code: Y2056M FD Catering & Evnt Sls Mgt II

Job Function: Hospitality & Dining Services

Work Format: On-Site

Sub Unit: Dining Services

Salary Grade: 056

Department: Dining Services - Catering


Union: 00 - Non Union, Exempt or Temporary

Time Status: Full-time

Pre-Employment Screening: Criminal, Drug Testing, Education, Employment, Identity

Schedule: Tuesday - Saturday flexible schedule, 8 hours per day - 5 days per week midshift

Commitment to Equity Diversity Inclusion and Belonging: Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EOE Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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