Staff Ombudsman I - Cizik School of Nursing - Center on Aging at UTHealth in Houston, Texas

Job Description:

What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.

UTHealth Houston's Cizik School of Nursing is hiring for a Staff Ombudsman I to join their team of professionals. The Ombudsman will be responsible for visiting nursing homes and assisted living facilities, advocating for the best possible quality of life and care for residents of long-term care facilities, training and supporting volunteers. and more. Bilingual (English/Spanish speaking) is a plus!

The salary range is $35,844/yr. - $53,772/yr. based on education and experience.

Location: 6901 Bertner Ave, Houston, TX 77030 with frequent local travel within Harris County required.

Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you'll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary:

Provides advocacy, education and outreach in order to help residents, families and staff achieve the best quality of life in Texas long-term care facilities as mandated by the Older Americans Act. Supports planning and implementation of program activities which includes:

• Educational outreach in the form of individual consultations and community presentations;

• Facility staff training through consultations and in-service presentations;

• Advocacy on behalf of the residents of long-term care facilities through individual casework;

• Regular visitation to assigned nursing homes and assisted living facilities.

Position Key Accountabilities:

1. Advocates on behalf of residents in nursing and assisted living facilities through regular visits, individual casework, participation in care plan meetings, input on systems changes, and attendance at resident and family council meetings.

2. Assists with recruitment, training, and placement of state certified ombudsmen in long-term care facilities.

3. Educates residents, family members, staff members, and the general public on resident rights, the ombudsman program, and other topics related to long-term care through individual consultations and group presentations.

4. Practices effective time management in order to meet deadlines for visitation and achieve established standards for productivity (visits, consults, casework, etc.).

5. Other duties as assigned.

Certification/Skills:

Customer service, problem solving, conflict resolution
Ability to work independently and excel in time management
Presentation skills (development and delivery)
Data Entry skills / Microsoft Office and Outlook heavily used
Bilingual communication skills preferred

Minimum Education:

Bachelor's degree or relevant experience in lieu of degree.

Minimum Experience:

One (1) year of customer service experience in social work, community-based programming, and/or advocacy for vulnerable populations.
Experience in aging programs and services is preferred.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.

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