Customer Service Representative at Martin Marietta Materials in Prescott, Arizona

Job Description:

Position Summary



The Customer Service Representative position is responsible for providing customer service, placing new phone orders and changing existing orders for ready mix customers.



Requirements

• Answers the phones and places new orders


• Must be able to type 30-35 WPM


• Call customers as needed for dispatchers


• Responsible for total customer satisfaction


• Speak to our customers in a positive and friendly manner


• Answer customer's questions on concrete products

• High school degree or equivalent


• Experience in the ready mix concrete industry and strong understanding of concrete, admixtures and aggregate


• 1-3 years of related experience using COMMAND data dispatch system

• Strong computer, phone and customer service skills


• Excellent communication and organizational skills


• Ability to multi-task in a fast paced environment


• Willing to work various hours including overtime


• Ability to maintain composure in all situations and not become defensive or irritated


• Knowledge of the Northern Arizona and surrounding geographic area


• Bilingual preferred