Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues.
Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer's workload.
Understanding of Networking concepts, such as network topography, VLANSs, Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers.
Knowledge and understanding of Active Directory required.
AGILE ways of working necessary.
Background with computer security
Previous experience with validated systems (GxP) a plus.
Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP)
Support for scientists in incident management, user support and coaching, access management
Testing and validation of computer software (complete tests in different environments, writing technical documentation)
Familiar with ticketing systems such as Service-Now a plus.
Microsoft Excel skills a plus.
Experience Required
8+ years of exp in End-User Computing & Desktop Support
Roles & Responsibilities
Assist in maintaining existing computer infrastructure of 5000 PCs globally.
Image/Onboard new computers into the domain and onto the network.
Secure and protect new and existing hardware.
Consult with the business as they require assistance with their equipment.
Troubleshoot and implement data flows for scientific instruments
Generic Managerial Skills
Must have outstanding communication skills.
Candidate must be a team player.
Self-starter, attention to detail and willingness to learn new things a must.
Must be willing to follow documented processes and procedures.