Monitor and take corrective action for problems while minimizing customer impact.
• Create and/or update internal tickets to document monitoring and recovery steps.
• Perform routine maintenance procedures as required by policy or procedure.
• Maintain metrics as defined by management.
Education:
• Bachelor's degree or equivalent experience
Knowledge / Experience:
• Candidate will require basic knowledge of routing/switching, tunneling, security operations/engineering,MPLS.
• à This is the objective since they might not know our environment à OCC Entry Level -- -- Demonstrates ability to function in 2 of the 5 expertise areas in the OCC. (Unix, Mainframe, Production Control, Debit, Network) and is proficient in 1 of the 5 OCC expertise areas. Is a subject matter expert in 1 of the 5 expertise areas of the OCC.
• • Firewall experience
• 1 year or relevant experience required
Skills/ Abilities:
• Effective problem/troubleshooting skills' written and verbal communication skills; organization and interpersonal skills.
Work Conditions:
• Some on-call responsibility and occasional off hours work required.